Technical Support Engineer (ContactCenter)
Technical Support Engineer (ContactCenter)
Posted on :
31-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
JOB PURPOSE: Support & Implementation of EngHouse CCSP
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Working with our customers on providing professional services and technical support;
- Designing and implementing next-generation VoIP-based call center platforms using the CosmoCall Universe product line.
- Independently Conduct /Assist in demos & Proof of Concept of CCU solutions
- Responsible for providing technical support and building on customer relations through timely break-fix and proactive health checks
- Handling technical queries & objections will be a major part of job profile.
- Handling Small projects independently.
- Preparing reports and entering the same in the Helpdesk system closing the Calls and adhering to Company Policies and Procedures.
- Reporting to TL on daily basis for updating calls situation escalation requirements etc.
- Any other reasonable duties that may be required from time to time
MANDATORY
- Enterprise Windows ADS & Exchange environment including Windows Migrations DNS/DHCP.
- MS Platform resilient deployment (Cluster / Load Balance)
- Server Hardware RAID Storage Basics
- MS SQL Database Knowledge Basic Level
- NMS and System Monitoring Knowledge
- Knowledge of Network and Telephony Protocols (TCP/IP UDP HTTP SMTP)
- Protocol Analyzer (Ethereal Sniffer NetMon)
- H323 SIP
- Enterprise Backup/Imaging and Anti-Virus solutions SQL Maintenance Plans.
- LAN/WAN/VLAN/VPN Knowledge
- Server Virtualization Products
- Previous experience in Field Service or Customer Support is an advantage.
- Experience in working on any contact center solutions preferably Genesys.
Required Experience:
Manager
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
