IT Customer Support
IT Customer Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: South Jordan UT
Duration: 6-12 Months
All incidents are documented accurately in a ticketing system and agents use both their technical knowledge and internal knowledge bases to resolve issues efficiently.
A strong focus is placed on achieving high first-call resolution rates and maintaining a professional empathetic approach with users.
The role includes after-hours and weekend support in a 24/7/365 environment. Service Desk Agents are expected to install repair and modify hardware peripherals and software as needed.
Candidates should have 2 to 5 years of experience in technical support or help desk roles in fast-paced environments. Strong communication problem-solving and organizational skills are essential.
An understanding of enterprise technology systems is required along with the ability to stay composed under pressure.
A high school diploma or GED is required and flexibility to work variable shifts is important.
Best Regards
Scott Solanki
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Employment Type
Full Time
