Customer Collaboration Specialist
Customer Collaboration Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Are You Ready to Make It Happen at Mondelz International
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply addition you will use internal and customer data to optimize plans and to support joint initiatives withstrategic customers.
How you will contribute
You will:
- Plan and manage of E2E order process for Customer Portfolio.
- Pro-actively communicate anticipated service shortages to the customer to optimize on-shelf availability.
- Work with stock fulfilment team to ensure establishment of the highest standards of order accuracy process conformance and order timeliness across all customer order management processes.
- Work with the customer Logistics Operations Warehouses and Hauliers where relevant to optimise deliveries to minimum order quantities and vehicle utilization agreements.
- Work with the customers Logistics Operations Hauliers and Warehouses to book in orders to a smoothed delivery profile across the day and week manage later running loads delivery failures cancellations and uplifts adhering to the relevant processes to reduce cost impact and ensure audit compliance.
- Identify opportunities for continuous improvement across the supply chain and work with key stakeholders to implement processes and solutions.
- Drive best practice processes across all customer service teams and represent customers within the wider customer service and logistics function.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Experience in Customer Service and/or Logistics
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation strong influencing and communication skills
- Strong focus on delivering productivities service and KPIs
- Team player accountable proactive thinking flexibility
More about this role
Travel requirements: N/A
Work schedule: 100%
Relocation Support Available
No Relocation support availableBusiness Unit Summary
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our succes
Mondelz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS PLEASE CONTACT THE RECRUITER
Job Type
RegularCustomer Collaboration (CLD)Customer Service & LogisticsRequired Experience:
Unclear Seniority
Employment Type
Full-Time
