Service Lead

Service Lead - Ruah Legal Services

About Ruah

Ruah is a leading values-driven employer in Western Australias community services sector. Our staff go boldly not just supporting people in need but working to end homelessness end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WAs biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion where difference is valued celebrated and embraced.

By choosing to work with us you are helping transform the lives of vulnerable and disadvantaged people in our community.

Ruah Legal Services is a wholly owned subsidiary of Ruah specialising in the provision of end-to-end legal representation with integrated psycho-social support. Ruah Legal Services trades as the Mental Health Law Centre (MHLC) for the provision of legal services to clients experiencing severe mental illness. Key practice areas include the Mental Health Act Criminal Law Care and Protection and Guardianship and Administration Act matters. Ruah Legal Services also provides legal assistances to victim-survivors of sexual assault through the SALSWA project and to women experiencing family and domestic violence through Ruah Community Services programs.

About the Role

Reporting to the Chief Integrated Services Officer and working closely with the Principal Lawyer the newly created role of Service Lead for Ruah Legal Services will carriage of day-to-day operations. The Service Lead supervises a team of Key Workers who provide psychosocial support to clients receiving legal assistance in an interdisciplinary integrated service model. The role ensures effective service delivery aligned with Ruahs model of care and strategic objectives. It is responsible for continuous improvement and integration of services across the organisation operational performance at the Service Lead level compliance and accreditation requirements management of emergency relief and supporting the implementation and embedding of projects and new services.

This is a full-time permanent position working 38 hours per week between Monday to Friday.

What were looking for

The successful applicants will be required to meet the following criteria:

• Demonstrated experience in leading within the legal/community sector.
• Experience working in multidisciplinary teams.
• Proven ability to manage performance and achieve client outcomes.
• Experience with service integration and continuous improvement.
• Strong interpersonal and communication skills.
• Demonstrated knowledge and understanding of diversity and social inclusion- including gender sexuality disability cultural age and linguistic diversity and Aboriginal culture.

The following criteria are considered desirable:

• Knowledge of accreditation standards and quality frameworks.
• Demonstrated experience in analysing data to identify risk opportunities and issues for the organisation with an ability to respond accordingly to address these to achieve its goals and objectives.

What do we offer

• A salary aligned with Level 6 of the Ruah Enterprise Agreement (and the SCHADS Award) starting at $106729.
• 5 weeks annual leave.
• 16 weeks paid parental leave with flexibility to take at 32 weeks half-pay (uniquely new staff can access 4 weeks paid parental leave after just 6 months service).
• Free independent and confidential access for you and your direct family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover (insurance for when youre getting to and from work).
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15900 core packaging
• an additional $2650 in meal entertainment packaging
• benefits for salary packaging travel accommodation parking fees education expenses and more!
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups joining us at Pride events being a part of a range of cultural events to promote and support reconciliation and much much more!

Required compliance documents:

• National Police Clearance Certificate

How to apply

Wed love to hear from you!

Please click apply create your LiveHire profile and submit your current CV along with a cover letter of no more than two pages helping us understand your fit for this role.

Closing date for applications: COB Monday 30 June 2025.

We encourage you to submit your application as soon as possible as we will begin interviewing suitable candidates as applications are received. The position may be filled prior to the closing date if an exceptional candidate is identified.

For further information please contact Sarah Toovey Executive Manager - Legal Services at or 0.