Senior Engagement Manager, Worldwide Public Sector Professional Services, State and Local Government & Education

AWS Engagement Managers seek to understand our customers needs their missions how success is defined and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager you will collaborate across roles to understand a customers mission objectives and define project goals. You will lead peers small teams or groups of teams made up of AWS members customer Stakeholders/SMEs and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies best practices as well as the client environment. You will identify and mitigate limitations to execution.

You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope schedule and cost. You will use your management and leadership capabilities to successfully execute project plans remain sensitive to customer needs resolve issues escalate when appropriate. You will work to exceed customer expectations by enabling stakeholder capabilities and increasing cloud adoption.

Key job responsibilities
WE ARE LOOKING FOR CANDIDATES WITH THE FOLLOWING:
You will be passionate about working at AWS and live our credo of Work hard. Have fun. Make history. You will be willing to take on any challenge and make a significant impact for your customer.

You will enjoy working with State Local Government and Education customers to help them envision transformational cloud initiatives. You will have a passion for educating training designing and building cloud solutions for a diverse and challenging set of customers.

You will deliver business objectives by managing a matrixed team across multi-stream agile technical engagements for customers. Plan organize and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements developing and managing project governance plans project schedules and milestones budgets team goals and defining success criteria.

You will ensure goal alignment across stakeholder groups which may include customers internal teams and partners. Create and deliver communication tailored to the audience ranging from executive level project updates to detailed sprint plans and financial reports.

You will apply judgement and tact to challenge recommend and redirect teams as well as manage client expectations during the engagement.

You are a strategic thinker who can demonstrate understanding of requirements foresee risks make decisions guided by policies procedures and a business plan with limited guidance.

You have business and financial acumen to manage the scope timeline and budget of each individual project.

You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.

You are a partner for the AWS Account Support and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.

This is a customer-facing role and you will be required to travel to client locations and deliver professional services as needed.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
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Work/Life Balance
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* 7 years of customer-facing large scale implementation across multiple cross-functional teams.
* 3 years of hands-on experience with enterprise-level IT projects at least 3 years of which followed documented methodologies such as Agile and used project management tool sets (Confluence Jira RallyDev VersionOne Taiga etc) and source code management products.
* Bachelors Degree or equivalent experience.
* Experience implementing cloud technologies.
* Experience in managing project financials revenue forecasts and contracts.

* Has at least two active project management certifications (e.g. APM CSM PMI-PMP PMI-ACP PRINCE2).
* Shareable experience managing one or more projects with a combination of 10 resources 12 months or $500k in contract value.
* Experience building artifacts to support external and internal stakeholders to resolve blockers.
* Has presented to C-level executives (CIO CEO CTO CISO etc.) as well as to technical subject matter experts.
* Experience in consulting professional services.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $238900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.