Test Proctor

Position Summary:

Franklin University a private independent accredited not-for-profit University located in Columbus Ohio invites applicants for its part-time (28 hours per week) Test Proctor position. The part-time proctor position is a 28 hour/week position focused on providing in-person Testing Center proctoring supporting online proctoring platform needs fielding student phone and email queries and facilitating the testing process by supporting test requests approved distance proctors online proctor platform integration and test creation.

The Testing Office is open Wednesday and Thursday between 10:00 a.m.-6:00 p.m. and on Friday between 10:00 a.m.-4:00 p.m. The office has remote hours on Monday and Tuesday.

This role will work an onsite hybrid schedule.

Duties and Responsibilities:

* Complete opening/closing duties for testing office

* Provide a high level of customer service on phone email chat as well as in-person

* Administer all department exam offerings according to established policies and instructor/institution directives

* Integrate online proctoring platforms into Canvas

* Actively proctor all students testing

* Assist in exam extensions approving distance proctors processing test requests and other projects as assigned

* Enter local placement scores in Datatel

* Check students in according to each contracts specifications

* Troubleshoot any technology issues and communicate for resolution with the Testing Center manager

* Reviewing potential exam misconduct issues in our online proctoring platforms for placement and class testing

* Sending other communications as needed

Requirements:

* Excellent Customer Service Skills

* Bachelors degree or degree in progress (cannot be a student at Franklin)

* Microsoft Office proficient

* Ability to multitask

* Keen attention to detail

* Occasional Saturdays possible

* Some evening availability (6pm)

About Franklin University

Founded in 1902 Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied in-demand undergraduate masters and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs more than 50000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin offers a competitive benefits package incentive program and free parking. In addition Franklin provides free undergraduate tuition for employees and immediate family members graduate tuition assistance for full-time employees and immediate family members and a discount on doctoral tuition for employees.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age religion race ethnicity color national origin ancestry immigration status sex sexual orientation gender identity or expression marital or familial status disability or veteran or military status.

We embrace diversity and strive to create an environment where students faculty and staff feel a sense of belonging. We recognize that our collective potential can only be realized when difference is valued equal access to opportunity is sought and inclusion is practiced.