Customer Service Representative - Contracts
Customer Service Representative - Contracts
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Veolia Water Tech & Solutions is looking for a dedicated individual to deliver a great customer experience with each interaction while having a hand in making the world a better place. You will be working directly with our customers sales team and other cross-functional partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction you will ensure that customer orders are managed with a combination of speed quality and accuracy.
This position will primarily be supporting the onboarding of new customers through the accurate and timely management of new contract setups and new master data setups in SAP.
Key Characteristics
Strong customer service mentality
Attention to detail and effective organizational skills
Ability to manage and track multiple activities
Ability to learn and apply policies and procedures to daily work
Effective communication skills
Professional interaction and collaboration with internal and external customers
Duties & Responsibilities
Master Data Maintenance including updating business names addresses and contact information
New Contract/Account Setup for multiple types including Know-Your-Customer checks New Business Workflow Tax Exempt Certificates and D&B matching
Review documents to ensure compliance with policies and procedures
Contract maintenance including updating dates parts pricing and service frequency. Ensure the billing plan matches the contract. Process cancellations and termination of service
Create and modify Preventive Maintenance orders
Qualifications :
Knowledge Skills & Abilities
Problem-solving ability
Ability to work under pressure in a fast-paced environment
Strong analytical organization and time management skills
Strong interpersonal skills
Strong verbal and written communication skills
Strategic thinker and results oriented
Team player
Education & Experience
Required:
3 years Customer Care experience
3 years SAP experience or equivalent ERP system
Preferred:
3 years experience related to master data and contracts in a business-to-business environment
Google Workspace experience preferred
Salesforce experience
Working Conditions
Hybrid. Company provides computers monitors and accessories. Employee responsible for internet connection furniture and suitable workspace
Office is possible if preferred by employee and employee is located near a VWTS facility
Rare travel possible
Additional Information :
At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger
communities. Were an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets we
also offer competitive compensation and benefits that include:
- Medical Dental & Vision Insurance Starting Day 1!
- Life Insurance
- Paid Time Off
- Paid Holidays
- Parental Leave
- 401(k) Plan - 3% default contribution plus matching!
- Flexible Spending & Health Saving Accounts
- AD&D Insurance
- Disability Insurance
- Tuition Reimbursement
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time subject to applicable
law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS and no fee will be due.
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
