Customer Service Representative - Orders
Customer Service Representative - Orders
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Veolia Water Tech & Solutions is seeking a Customer Service Representative to join our Orders team where youll be the key link between our customers and their orders. In this dynamic role youll manage customer orders through our digital platforms while ensuring smooth communication with various teams. This individual will create orders from Purchase Orders and orders relative to Contracts via email and Salesforce including problem resolution. If youre detail-oriented enjoy problem-solving and have a passion for delivering excellent customer service wed love to have you on our team!
Key Characteristics
Strong customer service
Attention to detail and effective organizational skills
Ability to manage and track multiple activities
Ability to learn and apply policies and procedures to daily work
Effective communication skills
Professional interaction and collaboration with internal and external customers
Sense of urgency
Duties & Responsibilities
Process orders received via Salesforce review that information provided is correct and complete. Communicate with teams of any pending issues
Review purchase orders to ensure compliance with policies and procedures
Review all online orders remove blocks and make sure the order is created correctly
For vendor items create material numbers in SAP
Partner with plants and sourcing team for inventory status as needed
Accountable for all order management of orders entered including providing updates and tracking information to customers and relevant colleagues
Identify opportunities to improve efficiency and productivity
Other projects as assigned
Qualifications :
Knowledge Skills & Abilities
Problem-solving ability
Ability to work under pressure in a fast-paced environment
Strong analytical organizational and time management skills
Strong interpersonal skills
Strong verbal and written communication skills
Strategic thinker and results-oriented
Team player
Education & Experience
Required:
2 years order entry and order management experience
3 years Customer Service experience
2 years SAP experience or equivalent ERP system
Preferred:
Proficiency in Google Docs/Sheets and the ability to learn company and company specific computer applications
1 year of Salesforce experience
Working Conditions
- Hybrid with 3 days/week in the office with Wednesday being mandatory
Full-time in office is possible if preferred by employee
Rare travel possible
Additional Information :
At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger communities. Were an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets we also offer competitive compensation and benefits that include:
- Medical Dental & Vision Insurance Starting Day 1!
- Life Insurance
- Paid Time Off
- Paid Holidays
- Parental Leave
- 401(k) Plan - 3% default contribution plus matching!
- Flexible Spending & Health Saving Accounts
- AD&D Insurance
- Disability Insurance
- Tuition Reimbursement
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS and no fee will be due.
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
