Process Associate- German Proficiency
Process Associate- German Proficiency
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Job Description
Roles & Responsibilities :
Job Summary:
The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications coordinating with stakeholders and ensuring prompt resolution of issues.
Key Responsibilities:
Provide Level 1 support for tools/applications and coordinate with stakeholders until closure.
Obtain and evaluate all relevant data to manage complaints and inquiries effectively.
Monitor and dispatch incidents/tickets to the appropriate technical solution group.
Efficiently resolve complaints to completion ensuring customer satisfaction.
Complete call notes and reports as required and update them in the CRM.
Create reports using MS Office tools (Excel PowerPoint).
Record details of comments inquiries complaints and actions taken.
Handle administration communication and coordination with internal departments.
Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment.
Qualifications:
Bachelors Degree in Computer Science Information Technology Computer Technology or a related field.
1224 months of experience in handling tickets and supporting tools/applications.
Exposure to ITIL concepts and understanding of incident management.
Good working knowledge of MS Office tools:
MS Excel Advanced
MS PowerPoint Advanced
Multi-lingual ability is required (German English and Hindi).
Qualifications :
Educational qualification:
Bachelors Degree in any field.
Experience :
12-24 months
Mandatory/requires Skills :
Exposure to ITIL concepts and understanding of incident management.
German Proficiency
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
