Client Director - Utilities
Client Director - Utilities
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Job Description
ServiceNow is on a mission to be the Gen AI platform for Business Transformation. The growth of ServiceNow shows that Enterprise customers buy into this strategy. The largest businesses on the planet are putting the Now platform to work to drive top line growth and to radically reducing their cost base.
ServiceNow needs people with the industry and client experience to accelerate the value for our customers and revenue growth for our company. As the ServiceNow engagements increase in scope and complexity we need people who can drive the complex eco system across our customer and partners to convert on the opportunity.
Your role is to lead the charge for ServiceNow. By working with one of ServiceNows largest customers you will be accountable for driving value to the client and the growth of ServiceNow.
What you get to do in this role:
Provide strategic leadership and partnership to clients serving as the relationship manager between your customers and ServiceNow
Work with other ServiceNow teams to develop ServiceNow solutions based on each customers strategic outcomes while leading large virtual teams
Build trust and deep multi-tiered relationships through assigned clients organization from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients including Licenses Renewals and Professional Services
Qualifications :
Experiencing in building a deep understanding of a customer business challenges and opportunities positioning transformational capability to address these and working with a complex eco system to execute on the opportunity. You will have examples of executing on very ambitious projects that deliver significant value to the client and your organisation
Experience in bringing new technology to market and a strong perspective on how AI and Agentic AI will transform the world of work and customer experience (include using AI-powered tools automating workflows analysing AI-driven insights or exploring AIs potential impact on the function and industry)
10 years of experience in client management aligning account strategies to revenue opportunities
5 years of experience as a Client Director or in an equivalent role with a focus on transformational sales and executive-level relationship management.
- Prior sales experience in one or more of the following areas: Finance HR Customer Service Supply Chain IT Service Management Security Operations or IT Operations Management.
Experience exceeding sales targets
Experience leading a virtual or matrixed team
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
