Customer Service Advisor
Customer Service Advisor
Posted on :
30-05-2025
Employer Active
1 Vacancy
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Job Description
- Provide a tailored friendly and professional service with the customer firmly at the heart of what you do.
- Handle all customer interactions in a prompt professional and knowledgeable manner.
- Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
- Provide a value add service that enhances the customer experience and builds our brand and service reputation.
- Capture maintain and ensure quality of customer data.
- In emergency situations you will correspond with rescue workers.
- Highlight and escalate issues as necessary.
Qualifications :
- Candidates will have significant experience of working in a busy customer service environment within the automotive hospitality travel/leisure or emergency service sectors.
- Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
- A passion for delivering first class customer service.
- Excellent verbal and written communication skills.
- Good social and interpersonal skills personable with strong emotional intelligence.
- Good listening skills.
- Excellent problem solving skills.
- Quality focused with attention to detail.
- A warm helpful and positive approach.
- Dynamic proactive confident self-motivated and driven to succeed.
- Premium Brand Attitude.
- High affinity for a premium car manufacturer automobile industry and future technologies.
- Technical understanding and proficient computer literacy.
- Interest in innovative communication media.
- Stress resistance in emergency situations.
- High degree of reliability teamwork skills and flexibility.
- Able to respond to customers from different countries.
- Geographical and traffic regulation knowledge would be an advantage.
- Flexibility in hours of work/shift patterns.
Additional Information :
Operational Hours: 7-day shift operation:
- 7-day operation 08:30 -20:30
- Full Time Opportunities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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