Global On-Premises (Elevate) Senior Manager

ServiceNow makes work work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. With more than 7700 customers we serve approximately 85% of the Fortune 500 and were proud to be one of FORTUNE 100 Best Companies to Work For and Worlds Most Admired Companies. 

Reporting to the VP Strategic Customers - Global Revenue Programs (Elevate) the Strategic Customers - Global On-Premises (Elevate) Senior Manager will be joining a broader team focused on driving high-impact global strategies that support ServiceNows long-term revenue growth and profitability through larger and more strategic transactions at scale.   

As the Strategic Customers - Global On-Premises (Elevate) Senior Manager you will lead the strategy and management for critical On-Premises deals in partnership with other Sales GTM and Finance functions driving revenue achievement at a global scale. The ideal candidate will own the reporting and forecasting process drive GTM strategy for On-Prem deals and scale operational improvements to maximize business impact. Experience navigating regulated markets and a deep understanding of customer considerations when choosing between cloud and on-premises data center strategies are key to success in this role. 

Priorities & Responsibilities 

Own On-Premises Revenue Management 

• Serve as the global point of contact over management of On-Premises revenue goals partnering closely with sales leadership to manage against quarterly and annual targets. 

Establish and Operationalize Sales Processes 

• Design and implement scalable repeatable processes for pipeline tracking forecasting health assessments and revenue linearity across all GEOs 

• Continuously refine and scale operating mechanisms to support predictable On-Prem revenue attainment. 

Lead Ongoing Forecasting and Pipeline Management 

• Manage the ongoing end-to-end operating processes for On-Premises deals ensuring accuracy predictability and consistency. 

• Partner with sales operations and regional teams to monitor pipeline coverage conversion rates and deal velocity. 

Identify Develop and Scale Strategic Revenue Plays 

• Surface and shape new commercial strategies tailored to key customer segments or market dynamics (e.g. regulated industries hybrid cloud needs). 

• Pilot operationalize and scale high-impact motions that drive incremental On-Prem revenue including playbooks packaging and pricing strategies. 

Drive Strategic Deal Support and Execution 

• Engage directly with sales teams and cross-functional partners to support execution of high-value complex On-Prem deals. 

• Provide deal-level forecasting insight commercial strategy input and operational coordination to accelerate closing. 

• Act as a strategic advisor to sales leaders enabling repeatable success in enterprise-scale On-Prem engagements. 

Partner Cross-Functionally to Enable Success 

• Collaborate with Finance Product Operations and Digital Technology teams to align on data systems and commercial innovation that support revenue growth. 

• Serve as a central voice for On-Prem strategy within the broader go-to-market organization. 

Qualifications :

To be successful in this role you have:

Qualifications 

Experience and Expertise 

• 7 years in GTM Strategy/Planning or Sales Operations ideally in SaaS or enterprise tech 

• Proven success in developing quota systems pipeline modeling and forecasting frameworks at global scale 

• Proven ability to design and implement new operating models that support quota achievement 

• Strong experience partnering with sales finance and product teams to set and scale GTM strategies 

• Expertise with BI/reporting tools (Dynamics 365 Power BI) and advanced Excel modeling skills 

• Familiarity with strategic deal mechanics (volume pricing multiphase deals bundling etc.) 

• Experience operating in or supporting regulated markets (e.g. public sector financial services healthcare) with an understanding of compliance data sovereignty and risk considerations a plus 

• Strong understanding of customer infrastructure preferences particularly in making decisions between cloud-based and on-premises data center models a plus 

Skills and Attributes 

• Deep analytical skills and a data-driven mindset 

• Exceptional communication and presentation skills 

• Strong problem-solving skills with a results-driven and innovative mindset. 

• Ability to lead and collaborate across diverse teams both internally and externally. 

• Intrinsically curious about emerging technologies and their application in solving business challenges. 

• Team player of unquestionable integrity credibility and character 

• Experience within a large organization; ability to quickly establish trust-based relationships internally to get support for customer sales objectives 

• Strong leadership problem solving and decision-making abilities 

• Continuous improvement and growth mindset 

Measure of success  

• Achievement of global On-Prem quota targets 

• Accuracy of forecasting and pipeline predictability 

• Customer and Sales team feedback 

•  

  Scaled automation and model adoption across the business
   
  For positions in this location we offer a base pay of $152700-$267300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.
   
  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.