Technical Solutions Consultant

Visa is seeking a Consultant to join the Technical Solutions team within Client Services. This role provides deep technical expertise and consultative support across Visas commercial products and APIs enabling seamless data-driven financial operations for clients. As part of the Commercial Solutions team youll support the digital transformation of key business processessuch as expense management compliance vendor engagement and reportingwhile delivering operational and technical support to European banks and partners. Youll act as a subject matter expert advocate for platform enhancements and collaborate cross-functionally to drive continuous improvement. The role also includes ownership of client issues coordination with internal and external stakeholders and mentoring of Level 1 and 2 support teams

• Lead the resolution of complex technical problems utilizing exceptional analysis and problem-solving skills applying in depth knowledge of Visa services in specialized areas such as the Visa authorization platform clearing and settlement and digital products and services.
• Take full ownership of high-severity incidents coordinating escalation and communication with senior management and other stakeholders as needed.
• Deliver prompt and effective customer support via phone and email maintaining exemplary levels of customer satisfaction and acting as an escalation point for junior team members. Proactively acquire and enhance all necessary technical expertise for the role including through self-directed learning to keep up with industry developments.
• Ensure meticulous documentation of issues solutions and customer interactions in One CRM maintaining a high standard of record-keeping.
• Collaborate closely with other technical teams to escalate and resolve highly complex issues providing leadership and guidance as necessary.
• Foster robust working relationships with external and internal clients driving high levels of client satisfaction and consistently achieving client satisfaction metrics.
• Drive adoption of generative AI and automation tools to enhance productivity and reduce operational friction.
• Oversee and prioritize workflow assignments demonstrating initiative in problem resolution and ensuring deadlines are consistently met.
• Champion and contribute to the continuous improvement of support processes and procedures implementing best practices and innovative solutions.
• Leverage Generative AI tools to enhance client support automate documentation and streamline operational reviews.
• Ability to securely access and interpret data from controlled server environments such as Bastion to support technical diagnostics solution development and data-informed decision-making.
• Manage and facilitate technical communications with clients technical teams customer service teams and senior executives ensuring clear and effective dialogue.
• Cultivate and maintain strong relationships with team members and key stakeholders including Client Success Managers Product and Operations.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

• Extensive experience working with information systems with the ability to analyse system interactions to troubleshoot client issues and contribute to product enhancement discussions with internal stakeholders.
• Experience using or integrating GenAI platforms in operational or client-facing environments.
• Significant experience in customer support or account management roles within financial services software or information services industries.
• Demonstrated ability to manage and oversee complex technical systems across a diverse array of products platforms and services.
• Proficient in comprehending and translating technical information into business solutions ensuring alignment with client needs.
• Self-motivated with a proven track record of achieving results as part of an effective team adept at prioritizing and multitasking under tight deadlines.
•  Demonstrated excellence in customer relationship management with a focus on delivering exceptional client satisfaction.
• Strong understanding of APIs and their integration within various systems.
• Exceptional verbal written presentation and interpersonal communication skills.
• Proven ability to set priorities influence stakeholders and manage customer expectations effectively.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time