Service Coordinator
Service Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The ideal candidate for the Service Coordinator role should have strong time management skills the ability to work on multiple tasks simultaneously and excellent communication skills. They should be proficient in interacting with customers and technicians via email and phone; be detail-oriented and have strong math skills for creating repair quotes. Critical thinking problem-solving abilities and the capacity to maintain composure in a fast-paced environment are essential.
Responsibilities
- Coordinates service resources dispatches and assigns technicians to mechanical service repairs
- Creates service orders with all required information for the technician to complete the repair
- Interact with customers to ensure service orders are created correctly and dispatched in a timely manner achieving customer SLAs
- Ability to create quotes for customers based on technician feedback of repair needed
- Interact and maintain open communication with the technicians throughout the day in order to effectively schedule manpower to complete services and meet the customer needs
- Strong communication skills and a proactive approach with willingness to work independently as well as part of a team
- Serve as the single point of contact for customers vendors and technicians providing timely and accurate responses to inquiries
- Strong verbal and written communication skills to ensure repairs are processed in a timely manner
- Follow up on any pending repairs to ensure timely payment
- Assist with identifying areas and finding new providers where capacity needs to be increased
- Interact with service technicians to ensure all are following their agreed upon KPIs
- Ability to maintain composure in a fast-paced environment
- Ensure processes and procedures are followed to meet clients SLAs
Qualifications
- Prior remote work experience required
- Excellent communication skills (written verbal interpersonal)
- Proficiency in customer interaction and vendor management
- Critical thinking and problem-solving skills
- Strong computer skills
- Ability to prioritize and manage multiple projects simultaneously
- Detail-oriented and accurate in data entry
- Customer service-oriented approach
- Ability to maintain composure in a fast-paced environment
- Dispatching Experience
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer relationship management: 2 years (Required)
Work Location: Remote
Required Experience:
IC
Employment Type
Full Time
