Real Time Lead Hybrid
Real Time Lead Hybrid
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Serco is a place where you can grow
Join a team of 12000 professionals across Asia Pacific (APAC) and experience a place of challenge opportunity and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career including:
- Supportive team culture with trusted leadership
- Flexible work arrangements for better life balance
- Career development through training and mentoring
- Access to long-term government-backed contracts
- Employee networks promoting diversity and inclusion
- Wellbeing programs and recognition initiatives
Make an impact at Serco
Step into a key leadership role where youll oversee real-time operations within our Operational Support Centre (OSC) team in Adelaide. Youll lead a dedicated team ensuring the smooth delivery of real-time workforce management administrative tasks and workload distribution within a team of 7. The role will be in charge of managing the team performance and accuracy in conjunction with leveraging existing technology and system to achieve higher productivity.
As a Real Time Lead in the Operational Support Centre team youll make a positive impact by:
- Analyse real-time data to inform decision-making and drive operational improvements
- Develop and implement effective workforce management strategies to improve service delivery aligned with capabilities and workforce needs
- Accountable for completion of workforce management administrative tasks in line with KPI and SLA targets across SNOW T2W UKG and other platforms.
- Conducting audits and providing feedback to enhance performance.
- Provide training and support for staff on technology systems and workforce management processes
Serco is a place for you
To be successful in this role youll have:
- Experience in team leadership preferably in workforce management or real-time environments (advantageous)
- Strong knowledge of SNOW Genesys T2W UKG or similar workforce systems.
- Excellent communication and stakeholder engagement skills.
- Skilled at balancing priorities organising tasks with high attention to detail and managing competing resources with a calm and efficient approach.
- Competence in analysing data and reporting against service metrics.
- Passion for customer service and driving positive outcomes.
In joining us youll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
Are you ready to do important work that really matters
At Serco we bring together the right people the right technology and the right partners to create impactful solutions that address some of the worlds most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia New Zealand and Hong Kong and offers unique opportunities to leverage your skills across our core capabilities in Health Defence Maritime Justice and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people LGBTQI veterans and people with disability.
By joining Serco youll have access to Employee Networks led by colleagues who are passionate about diversity inclusion and belonging.
Impact a better future at Serco.
Employment Type
Full-Time
