Desktop Support Analyst I
Desktop Support Analyst I
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1 Vacancy
Job Description
At DYOPATH we believe that work should be more than just a job it should be a passion. As a dynamic forward-thinking Managed Service Provider (MSP) we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability excellence and exceptional customer service we cultivate a culture of creativity passion and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
We are hiring for a Desktop Support Analyst I in Chillicothe!
At DYOPATH were not just another IT company were apeople-firstorganization committed to building a collaborative creative and inclusive work culture. Weve been recognized as aGreat Place to Workfor four years running and we want YOU to be part of our award-winning team!
Why DYOPATH
- People-First Culture: We value collaboration creativity and making sure every team member feels supported and appreciated.
- Do the Right Thing:Integrity and honesty are at our core. Youll be part of a team that embraces accountability and always strives to do whats right.
- Amazing Benefits:
- Medical Dental Vision and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available athttps:// Were Looking For:
Were seeking a Desktop Support Analyst I - detail-oriented tech-savvy professional who thrives on troubleshooting and delivering exceptional support. In this role youll be the first line of defense for hardware and software issues ensuring our users stay productive and connected.
And yes youll be doing all this while having fun working in a culture thats all about teamwork mutual respect and making sure you feel appreciated!
The Details:
- Location: Chillicothe IL 61523
- Shift: M-F 7:00AM - 3:30PM CST also on call once every 5 weeks (outside regular hours)
- Pay: $23/h
What Youll Be Doing:
Technical Support & Troubleshooting
- Analyze and resolve user incidents and service requests.
- Install deploy and maintain desktops laptops printers scanners and other peripherals.
- Provide support via phone chat or in-personwhatever the situation calls for.
- Perform system updates including Microsoft security patches and antivirus definitions.
Incident Management & Documentation
- Track and manage tickets using internal or client ticketing systems.
- Maintain service level agreements (SLAs) through timely and effective resolution.
- Create and update knowledge base articles and user documentation.
- Write clear procedures and instructional materials to support self-service.
Collaboration & Communication
- Coordinate with third-party vendors and service technicians.
- Meet with users to understand and resolve recurring issues.
- Communicate technical solutions in a user-friendly manner.
What You Bring:
Required Qualifications
- Bachelors degree in Computer Science IT or a related field or 4 years of equivalent experience.
- 2 years experience in a desktop support or IT helpdesk role.
- Intermediate knowledge of hardware and software troubleshooting.
- Strong written and verbal communication skills.
- Ability to prioritize tasks manage time effectively and meet deadlines.
- Customer-focused mindset with a collaborative spirit.
- High attention to detail and a proactive approach to problem-solving.
Preferred Qualifications
- Familiarity with Microsoft 365 SharePoint and enterprise ticketing systems.
- CompTIA A Certification.
Why Join Us
At DYOPATH we believe that great support is the backbone of great work. Youll be part of a collaborative forward-thinking team that values your expertise and encourages continuous learning. Every day brings new challengesand new opportunities to make a real impact.
Ready to Apply
If youre passionate about technology thrive in a fast-paced environment and love helping others succeed we encourage you to apply today. Lets build better tech experiencestogether.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
Employment Type
Full Time
