Director of Support Services

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Works under minimal supervision. Point of contact with our IT managed services company NCG; SEGRA Fiber Internet Services VOIP phone services Kairos third party technology liaison HP Direct sales Inteliquent telefax services copier/printer provider ESI and various other third-party vendors.
• Hardware and software support to all staff through phone or email communication for on-site and remote users. Submit and consistently monitor tickets to NCG for all staff to resolve downtime. This position requires a working knowledge of IT terminology. It will perform various duties such as working with multiple aspects of the companys operations and technology infrastructure including assisting end-users with problem-solving instructing training or installing hardware and software systems. The incumbent will be an organizational liaison with all technology projects.
• The incumbent will possess technical aptitude and enjoy assisting others. Must have excellent communication skills and keep current on the latest developments and trends in the industry.
• Responsible for ensuring the optimal working environment for all of the organizations staff members with oversight of maintenance services at all locations.
• The incumbent is responsible for resolving building issues and serves as a liaison between company employees and outside contractors called in to address those issues.
• Typical facilities tasks include managing all buildings and equipment to ensure safety and suitability for daily work and preparedness for any facility emergencies. Responsible for the oversight of creating maintenance schedules and hiring crews to clean the facilities while adhering to an annual budget for maintenance. This position also serves as an emergency response contact with alarm companies fire departments police departments and internal risk management teams and agencies.
• This position involves evaluating and planning for future building space needs and providing communication with vendors and organization leadership on all changes or conditions. Point of contact for outfitting office space such as new furniture and office renovations and will plan necessary changes by requesting approval from upper management.
• The incumbent assists in administrating and coordinating the organizations fleet of motor vehicles ensuring compliance with government rules and regulations and assisting with paperwork supporting this compliance as needed. Oversight of repairs or preventative maintenance needs ensuring accurate records of vehicles are completed while consistently evaluating the number of fleet vehicles available for organizational needs.
• Ready Fleet review analyze data and eliminate or lessen vehicular risk. The incumbent is accountable for the DePaul fleet of approximately 35 vehicles. Will guide the Coordinator of Facilities and Fleet and communicate with the CFO as necessary.
• Will work on standards for fleet administration and policies regarding vehicle operation. Work directly with the CFO to establish the yearly budget and cycle out of vehicles. Ready Fleet assists with the analysis of data to provide operating cost reports. The incumbent will be the final approval for all rental cars.

• Office and records administration techniques and procedures
• The structure and content of the English language including the meaning and spelling of words rules of composition and grammar
• Microsoft Office Word Excel Powerpoint Outlook Sharepoint Teams and virtual meeting applications such as Zoom WebEx Google Meet
• Maintenance work order system software
• DePauls policies procedures and standard practices and the rules and guidelines established by regulatory and governing agencies
• Relevant policies procedures and strategies to promote the safety and protection of people data and property
• Methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication
• Applicable safety requirements
• Program planning and implementation qualitative and quantitative performance analysis and return on investment measurement techniques

• Give full attention to what other people are saying take time to understand the points being made ask questions as appropriate and not interrupt at inappropriate times
• Demonstrate verbal and written communication and body language that conveys information ideas or inquiries effectively and concisely that purveys professional composure emotional intelligence thoughtfulness patience and respect amidst change ambiguity and within the daily trajectories of work
• Demonstrate the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
• Collect and analyze data
• Manage department budget and determine how finances will be spent and resources allocated and account for these expenditures
• Demonstrate negotiation mediation facilitation mentoring and coaching
• Monitor/assess the performance of self employees and the overall department and implement improvements
• Obtain and monitor the appropriate use of equipment facilities and materials needed to work
• Motivate develop and direct people as they work identifying the best people for the job
• Public speaking and delivering presentations to individuals and groups
• Manage multiple priorities and complete assignments on time accurately and with attention to detail and ensure a high-quality work product
• Work collaboratively within a team environment and build strategic relations with community partners coworkers management and business associates
• Communicate effectively in both oral and written form
• Learn and adhere to policies procedures and guidelines established by DePaul professional organizations governing agencies and local laws statutes regulations codes and standards related to the area of responsibility
• Operate a computer and be proficient using MS Office Suites virtual meeting software internet and department or program-specific software
• Develop objectives evaluate effectiveness and assess service plans for individuals served
• Analyze and prepare concise and accurate documents reports and correspondence
• Communicate and interact effectively with members of the public
• Read and understand information and ideas presented in writing
• Analyze complex data and develop plans to address identified issues
• Establish program goals and objectives that support the strategic plan
• Plan assign train and/or supervise the work of others
• Effectively market the programs and services of the department
• Exercise sound judgment and critical thinking in decision-making and solving various work-related situations
• Make arithmetical computations and tabulations
• Operate standard office equipment such as telephone calculator printer scanner cellular phone tablet laptop postage machine shredder
• Assist with the general upkeep and cleaning of office areas and agency vehicles

• Demonstrate self-awareness ongoing self-evaluation and a commitment to being part of a diverse equitable respectful and inclusive workplace where all people are valued
• Demonstrate professional composure in difficult and stressful situations
• Demonstrate the FIRST (fairness integrity respect safety trust) values in the daily trajectories of work
• Demonstrate professionalism regarding access to sensitive and confidential information related to employees clients and business records with no disclosure to others without needing to know

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race age religion color gender ethnic or national origin physical or mental disability marital status pregnancy childbirth or a medical condition related to pregnancy or childbirth veteran status sex sexual orientation gender identity gender genetic information political affiliation or any other classification protected by law.