Teamlead IT Support (m/f/d)
Teamlead IT Support (m/f/d)
Posted on :
30-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Your daily workout
Are you a leader who enjoys helping your team learn and develop their skillset Are you excited to maintain a modern cloud-based IT infrastructure Do you want to help ensure that your colleagues can work smoothly and quickly find solutions to everyday IT issues Then apply now as a Teamlead IT Support (m/f/d) for our team in Munich!
- Leadership: You work together with the Head of IT Services to define yearly roadmaps set long-term strategy for the department and monitor and report on team performance against KPIs
- Management: You manage a team of System Administrators and support them in their personal and professional development
- Support: You provide advanced IT support in a modern cloud-based environment and support your colleagues with their questions and technical problems
- Equipment: You provide suitable hardware and software solutions for our employees
- Documentation: You create and maintain documentation on our systems and support processes
Your fitness level
- Professional Experience: You have 5 years of professional experience in Information Technology (ITIL or ITSM certifications are a plus)
- Leadership Experience: You have 1-2 years of previous leadership experience leading technical teams
- Know-How: You have good knowledge of Windows and Mac support SaaS platform support helpdesk ticketing systems reporting dashboards and metrics
- Skills: You have experience managing and reporting on team performance coaching team members analyzing and optimizing processes and deploying process automation
- Working Style: You work reliably and produce high-quality work in both individual and team environments
- Language Skills: You have professional proficiency in English (German and or French is a plus)
Your training goal for your first 6 months
- Metrics: You will work with the Head of IT Services to refine existing support metrics and establish an automated dashboard for reporting out on team performance
- Optimization: You will work with the team to identify and improve the top ten support bottlenecks resulting in a reduction of average time to resolution by at least 10%
- Enablement: You will work with the team to improve the internal knowledge base and begin to create a public-facing knowledge base to enable users to self-service issues
- Standardization: You will create standard processes around ticket intake triage handling holding and resolution to support the metrics defined earlier
The equipment we provide
- Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed heard and part of the decision-making process
- Continuous Development: Develop your skills with varied challenging tasks and regular feedback for a steep learning curve
- Work-Life-Balance: Benefit from flexible working hours a hybrid workplace model and 30 days of vacation per year
- Fit & Healthy: Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany or alternatively use our in-house gym with EGYM products
- Mobility: Enjoy a monthly travel subsidy of 45 for public transport
- Discounted Offers: Enjoy a variety of great discounted offers from fashion to leisure through our employee benefits portal
- Bike Leasing: Stay active with our leasing bike offer for your commute or in your spare time
- Subsidized Pension: Profit from our employer-subsidized pension
Contact Information
Upload your documents (CV salary expectations and earliest possible start date) and specify the job ID #1638.
Contact Person: Marina Lambrecht
For more information: us
EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health leading to higher productivity and well-being.
EGYMs global headquarters are in Munich Germany with North American offices in Denver Colorado.
EGYM is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs regardless of race gender religion sexual orientation age or any other aspect of an individuals identity.
Contact Person: Marina Lambrecht
For more information: us
Become part of EGYM!
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health leading to higher productivity and well-being.
EGYM is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs regardless of race gender religion sexual orientation age or any other aspect of an individuals identity.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved