User Documentation and Training Expert
User Documentation and Training Expert
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Job Description
We currently have a vacancy for a User Documentation and Training Expert fluent in English to offer his/her services as an expert will be based in Brussels Belgium. In the context of the first assignment the successful candidate will be integrated in the team of the company that will closely cooperate with a major clients IT team on site.
Your Tasks:
- Work closely with all project teams in a horizontal way to ensure training needs are mapped early in the process and actions are planned and implemented proactively;
- Develop training material including how-to guides user manuals reference guides and video tutorials mainly based on ServiceNow;
- Design and develop training material from scratch; ensure systematic quality review and improvement in line with feedback provided by the project teams and/or training participants; ensure maintenance based on configurations;
- Own the development of video tutorials from script development to recording and editing;
- Prepare and deliver training sessions both in-person and online with autonomy. Monitor and evaluate results and take actions to improve efficiency;
- Develop and implement post-training support initiatives such as FAQs and peer learning networks to strengthen knowledge and help learners build confidence;
- Contribute to the development and maintenance of the Training Knowledge Base ensuring seamless accessibility and searchability for the learners and projects.
Requirements
- University degree in IT or relevant discipline combined with minimum 11 years of relevant working experience in IT;
- Minimum 3 years of experience in delivering trainings with a proven track record of success;
- Extensive experience of ServiceNow technologies and their applications and affinity with understanding configurations and how they impact the learning experience;
- Experience with access rights management and an understanding of how to manage via SharePoint Online and Confluence Wiki;
- Good knowledge with video development and editing software;
- Experience supporting Change Management activities with an understanding of the impact for a successful business transformation;
- Knowledge of graphic design to enhance visual content and training material including experience with infographics;
- Excellent command of the English and a good understanding of French would be an important asset.
Benefits
If you are seeking a career in an exciting dynamic and multicultural international environment with exciting opportunities that will boost your career please send us your detailed CV in English quoting reference (18685/05/2025).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package) based on qualifications and experience. All applications will be treated as confidential.
You may also consider all our other open vacancies by visiting the career section of our web site () and follow us on Twitter (@EURODYNCareers) and LinkedIn.
As part of our dedication to the diversity of our workforce we are committed to Equal Employment Opportunity without regard for race colour age national origin ethnicity gender disability sexual orientation gender identity or religion.
EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in By submitting an application to this position and by sharing your personal data with ED you acknowledge and accept its Policy and authorise ED to process your perso
Employment Type
Full-Time
