Continous improvement manager - After market and service excellence

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Continuous Improvement Analyst is a professional focused on enhancing organizational processes through data driven analysis and strategic initiatives. They are responsible for identifying inefficiencies recommending improvements and tracking the effectiveness of implemented changes. This role involves collaborating with various departments to streamline operations reduce costs and increase productivity. The analyst uses a variety of tools and methodologies such as Lean or Six Sigma to promote a culture of continuous improvement and ensure that the organization adapts to evolving business needs.

Responsibilities:

Data Analysis and Reporting
Collect and analyze data to identify areas for improvement
Create reports and presentations to communicate findings and recommendations
Monitor and track progress of improvement initiatives
Process Improvement
Identify and evaluate current processes for inefficiencies and areas for improvement
Develop and implement process improvement plans
Collaborate with teams to streamline processes and improve overall efficiency
Quality Assurance
Conduct quality audits to ensure compliance with standards and identify areas for improvement
Develop and implement quality assurance procedures and guidelines
Analyze and report on quality metrics and trends
Training and Development
Design and deliver training programs to improve employee knowledge and skills
Develop and maintain training materials and resources
Monitor and evaluate the effectiveness of training programs
Project Management
Lead and coordinate improvement projects from planning to execution
Develop project timelines and ensure timely completion of tasks
Communicate progress and updates to stakeholders and management
Continuous Improvement Culture
Promote a culture of continuous improvement within the organization
Facilitate and encourage employee involvement in improvement initiatives
Identify and implement best practices for continuous improvement processes
Stakeholder Engagement
Collaborate with cross functional teams and departments to identify improvement opportunities
Communicate with stakeholders to gather feedback and address concerns
Build and maintain relationships with key stakeholders to support continuous improvement efforts.

High Impact Behaviors:
Continuous Professional Development: Professionals should be committed to lifelong learning seeking out opportunities for self-improvement and staying abreast of industry trends and best practices.
Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others contribute to team goals and understand that diverse perspectives can lead to better solutions.
Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:
A bachelors degree in degree in engineering business administration or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories principles and concepts.
Strong analytical and problem-solving skills to assess processes and identify areas for improvement.
Prior experience in process improvement project management or a related field. Familiarity with continuous improvement methodologies like Lean Six Sigma or Kaizen.
Proficiency in data analysis tools and software such as Excel Minitab or statistical software.
Excellent communication and interpersonal skills to effectively convey findings and persuade others to adopt changes.
Ability to manage projects including planning executing monitoring and closing improvement initiatives.
Experience working in cross functional teams and the ability to collaborate with stakeholders at all levels of the organization.
Flexibility to adapt to changing environments and the persistence to drive change in the face of resistance.

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Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.