Technical Support Specialist 1.0 FTE
Technical Support Specialist 1.0 FTE
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Job Description
Technical Support Specialist
QUALIFICATIONS:
- Minimum of AA technical degree or three years of experience BA or equivalent preferred.
- Experience with customer service and/or client support is strongly preferred.
- Demonstrable organizational and communications skills.
- Working knowledge of Windows Chrome Mac and mobile operating systems hardware and software troubleshooting A/V technologies wired and wireless networking hardware repair and K-12 industry-specific software platforms.
- Basic knowledge of computer networks including wireless networks.
- Basic knowledge of Active Directory or other directory frameworks.
- Experience working with ticketing systems preferred.
- Experience with device management systems MECM Google Admin and JAMF preferred.
- Ability to follow procedures and documentation of work performed.
- Ability to work with minimal supervision.
- A commitment to ethical practices and to maintaining the highest standards of confidentiality in dealing with sensitive data and proprietary information.
REPORTS TO: Client Services Manager
JOB GOALS: To provide outstanding support for district technology equipment and services in a manner that is professional and positively engages district staff students and other groups. Operates and maintains the district help desk by serving as a primary point of contact for IT issues troubleshoots problems and provides support remotely or on-site.
PERFORMANCE RESPONSIBILITIES:
- Provide desktop support (hardware and software) to all district personnel via phone email chat and on-site.
- Utilize the districts technology support ticketing system to prioritize respond to update escalate and enter technology support requests.
- Provide hardware repair services for district computers audio-visual equipment mobile devices and other technology equipment.
- Provide support including hardware and software deployment installation troubleshooting and other general services for all technology equipment.
- Maintain and update device inventories for technology equipment including the districts non-deployed equipment pool.
- Maintain records of equipment sent for repair document repairs and file insurance and warranty claims per the guidelines established by the Client Services Manager.
- Perform basic network troubleshooting.
- May be assigned on a temporary or continuing basis to oversee and supervise interns student technicians and seasonal employees.
- Participate in departmental and other meetings as directed by a supervisor.
- Participate in training and professional development opportunities as directed by a supervisor or as sought out by the employee.
- Other duties as assigned.
TERMS OF EMPLOYMENT:
- Year-round (12-month) position
- 8 hours per day Monday - Friday during the school year with four 10-hour days during the summer months
- Must possess a valid U.S. Drivers License
- Starting wage of $24.54 per hour depending on education experience certifications and qualifications.
EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Boards policy on Evaluation of Professional Personnel.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
