IT Application Support Tech 1
IT Application Support Tech 1
Posted on :
30-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 16 - 22
Vacancy
1 Vacancy
Posted on :
30-05-2025
Job Description
Benefits:
- 401(k)
- Free uniforms
- Health insurance
- Paid time off
HUALAPAI PREFERENCE
Position: IT Applications Support Technician I
Department: Information Technology
Classification:
Salary Range: $16-$22/hr
Supervisor: IT Director
Disclaimer: Position Description is not meant to encompass all aspects of this position other duties may be assigned.
Position Summary:
At Grand Canyon Resort Corporation exceptional customer service is paramount and the reliable operation of our IT systems is crucial. We are seeking a dedicated IT Applications Support Technician to provide outstanding support to our staff and guests regarding computer systems hardware and software. This technician will assist application users remotely and in person providing first-tier support to the various applications in use at GCRC with a focus on efficient issue resolution. A passion for customer service combined with strong problem-solving and communication skills is essential for success in this role.
Duties & Responsibilities:
Respond to tech inquiries via email through online chats over the phone or in person
Inform customers about IT products and services
Walk clients and customers through step-by-step through the problem-solving process
Help with troubleshooting applications and software
Perform applications-related tasks to support our various systems
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Other duties as assigned
Knowledge and Abilities:
Excellent problem-solving and analytical skills
Experience computer software such as PMS ticketing and online stores
Ability to break down technological processes and deliver clear step-by-step instructions
Strong verbal and written communication skills
Ability to diagnose and resolve a variety of technical issues
Qualifications:
Patient friendly demeanor with a great aptitude for listening
Commitment to providing exceptional customer service
Passion for problem-solving and customer service
Tech savvy with experience working in a tech-related field
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as a front-desk customer service position or in a similar customer support role
Working Conditions:
Work will generally be performed using computer equipment in an indoor office environment. Setup or maintenance of some peripheral equipment may require work in areas such as data rooms or wiring closets with restricted room for movement. May be required to lift and carry equipment weighing up to 25 lbs. May be required to climb to reach equipment in inaccessible locations.
Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age sex race national origin religion marital status sexual orientation or physical disability. However preference may be given to persons of Indian descent in accordance with Public Law 88-353 Section 703 (7-2-71) and Public Law 93-638 Section 7B
Revised: 05/13/2025 AT
Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs Arizona. In 1988 the Hualapai People who have been part of this land since time immemorial established GCRC welcoming millions of visitors each year to tour the area. The year 1883 is when the reservation was established and occupiers are usually foreign to the land they occupy. To further increase tourism in the area the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West suspending them 4000 feet above the riverbed and providing an unparalleled view of this natural wonder.
Employment Type
Full-Time
Key Skills
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