Front Desk Agent (PT)
Front Desk Agent (PT)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
As a Front Desk Agent you are the first point of contact for guests playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs handling cashiering duties and attending to guests needs with prompt and personalized service. A strong commitment to exceeding guest expectations and maintaining a welcoming atmosphere is essential. Excellent communication skills a friendly demeanor and the ability to multitask in a fast-paced environment are required. Your role significantly contributes to overall guest satisfaction and the hotels reputation for excellence.
Essential Functions
- Greet and welcome guests upon arrival ensuring a warm and friendly first impression.
- Register guests into the computer system verifying reservation details and processing payments.
- Handle cash and balance the cash drawer maintaining accurate financial records.
- Provide guests with information about hotel facilities and local attractions.
- Assist guests with check-out ensuring all services are correctly accounted for and processing various forms of payment.
- Field guest complaints conduct research and resolve issues to ensure guest satisfaction.
- Maintain extensive knowledge of the hotels services facilities and the local area.
- Follow hotel policies and procedures including safety and security standards and continuously strive to improve operational standards.
- Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
- Work cohesively with the team supporting management and collaborating professionally with co-workers.
Skills and Abilities
- Understand the mission vision and goals of the hotel
- Must be able to prioritize and work efficiently with limited supervision
- Requires effective communication skills both verbal and written with the ability to upsell guests into rooms that fit their needs
- Must possess basic computer skills
- Strong attention to detail and the ability to handle multiple tasks simultaneously
- General knowledge of the city where hotel is located and its attractions
- Extensive knowledge of the hotel its services and facilities
- Ability to handle cash and balance cash drawer required
- Strong team player able to partner with management and other employees in a professional manner
Job Qualifications/Requirements
Education: High School diploma or GED equivalence
Experience: 1 year of Customer Service experience preferred
Property Engagement Platform (PEP) experience preferred
Physical Requirements
- The minimum physical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up to 40 pounds frequently to assist guests
- Ability to stand for extended periods of time
- Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
- Ability to bend and twist push and pull stoop and kneel
- Ascend and descend a ladder
Reasonable Accommodation Statement
To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact:
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
