Trainer III
Trainer III
Posted on :
30-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
30-05-2025
Job Description
At KHI we provide innovative software solutions and world-class support connecting buyers and sellers in the aviation and marine government and commercial markets. We specialize in payment and credit management for Government to Business (G2B) companies across the globe setting the stage for the future of omni-channel G2B payments by extending terms handling invoicing and managing collections. We take care of our clients by taking care of their customers.
Every day KHI employees are challenged and empowered in a supportive collaborative entrepreneurial environment. We believe that Employee Engagement is the key to our success.
Principal Duties and Responsibilities for the Trainer III
o Responsible for creating designing maintaining and delivering training curriculums for internal employees customers and merchants who utilize KHIs systems.
o Responsible for creating updating and maintaining various training artifacts to ensure well-trained users.
o Conduct instructor-led training and respond to ad-hoc requests for instructor-led systems training.
o Create update and maintain KHI documentation including policies procedures and forms.
o Be a coach advocate and support to all those who require training; empower and lead them through training with empathy.
o Provide guidance to achieve internal and external training resources.
o Lead training initiatives: training plans needs assessments design and execution of learning solutions in areas such as new hire orientation/onboarding new software platforms organizational effectiveness leadership and process improvement.
o Facilitate learning and development tools and resources such as basic and subject matter job skills training new software platform training and standard operating procedures (SOPs).
o Establish and support the creation and maintenance of the Service Cloud Knowledgebase tool
o Responsible for the day-to-day administration of training resources and suppliers material preparation computerized training program and participant tracking.
o Develop and maintain training metrics and resources.
o Responsible for performing job analysis and task analysis pre- and post- performance evaluations and course validation to ensure production / maintenance training is positively influencing performance.
o Partners with Customer Support and cross-functional teams to design develop test and implement system modifications to improve operational efficiency.
Education & Required Skills
o Bachelors degree in Business Management Training Organizational Development or related field (preferred)
o 5 years of experience in all facets of training utilizing learning principles to design develop deliver and lead systems training.
o 2 years of experience in a customer support and/or call center environment
o 2 years of systems training experience.
o Experience developing self-paced training using Articulate authoring tools specifically Storyline.
o Experience with systems training development.
o Experience conducting instructor-led training and leading oral discussions.
o Resourceful and creative problem solving skills with the use of excellent judgment.
o Highly motivated self-starter with the ability to work independently as well as within a team environment.
o Strong organizational skills and time management the ability to prioritize multiple tasks and meet deadlines.
o Detail oriented
o Excellent communication (written and oral) and interpersonal skills.
o Proficient in the use of computers and a variety of software
o Critical thinking analytical skills creativity judgment and logic
o Ability to work under pressure; adaptability and resilience
o Maintain a high level of professionalism
o Strong written and oral communication/presentation interpersonal and organizational skills
o Ability to consistently meet expectations in an ever-changing environment
o Skilled in Microsoft Office applications (PowerPoint Word Excel Outlook)
o Ability to write reports business correspondence and procedure manuals
Why you will love working at KHI
Competitive salary
Generous paid time off
Medical dental vision FSA Life/AD&D long and short-term disability
401K matching
Casual environment and dress
Employee referral program
At KHI we believe:
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customers day just a little bit better
work/life balance makes us all more effective
KHI is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contactto request an accommodation.
Employment Type
Full-Time
Key Skills
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