Application Advisor
Application Advisor
Posted on :
30-05-2025
Employer Active
1 Vacancy
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Job Description
Company :
Hastings Deering (Australia) LtdAbout the Role
Hastings Deering is on the hunt for a Application Advisor to join our Technology Support team. This is a Permanent lifestyle roster role. (5 days on 5 off 4 on 4 off) based out of our Acacia Ridge office.
Key Responsibilities:
- Deliver Tier 1 and Tier 2 support to internal and external customers for Minestar Product Link VisionLink and other technologies.
- Record triage and resolve service requests in the Cherwell Service Management (CSM) system.
- Maintain the Configuration Management Database and support related service management processes (Incident Change Problem Access Knowledge Release and Request Management).
- Collaborate with internal teams customers Caterpillar SMEs and third-party providers to diagnose issues and identify root causes.
- Assist with configuration testing dashboard creation and reporting in CSM.
- Inform and support solution design process improvements and commercial bid development
What Were Looking For:
- Strong understanding of ITIL processes and service management best practices.
- Excellent problem-solving and customer service skills.
- Experience working with CSM or similar ITSM tools.
- Ability to work independently and collaboratively across multiple stakeholders.
About You
A successful teammate will have experience in:
- MineStar application suite both onboard hardware and office applications (Fleet Terrain Command Safety Systems).
- Strong communication skills both verbal and written.
- Experience as a mine site technician onboard specialist machine control guidance technician auto electrician or other related experience in Mining Technology.
- Previous experience working in high performing teams.
- Experience with Caterpillar Construction technology products and/or services (VisionLink Cat Grade etc).
To Apply: Hit the Apply Now button
Enquiries: Please call
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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