POSITION TITLE: Program Manager Mental Health Programs

• Assure that services are provided in collaboration with all applicable funding streams and regulations. Responsible to ensure contract compliance with all funders to include grant management presentations and reports.
• Staff supervision including hiring training and performance evaluation of staff. If applicable provide individual and group supervision to interns collecting clinical experience and hours for licensure in their chosen field.
• Responsible for the implementation of the service delivery model and in support of BACS mission vision values. Responsible for the implementation of consumer-centered services that are needs-driven and strength-based and are culturally relevant.
• Manages flow of referrals intakes and discharges of participants and ensures accessibility and welcoming of all people.
• Manages the maintenance of records and other administrative requirements. Ensures compliance with documentation and charting requirements for all funding streams.
• Implements Continuous Quality Improvement standards and works with staff to implement systems for CQI.
• Communicate effectively and conscientiously utilizing strength-based language and philosophy throughout all aspects of program management and supervision.
• Participate in the delivery and attendance at trainings for the purposes of agency professional and personal development.
• Maintains responsibility for site management of assigned site which includes but is not limited to facilities and IT management safety and other inspections supply inventory and ordering emergency plans and site safety.
• Other duties as assigned.

• Provide oversight as listed above for clinical programs serving more than 50 clients at any given time or over 100 annually AND with over 8 FTE as direct reports AND with an operating budget minimum of $1M per year.
• Responsible for supervision of the Program Supervisor position up to 2 FTE according to program budget and need included in the management of program staff.

• Possesses influencing/negotiating skills and excellent oral and written communication. Political savvy.
• Maintains a customer service and strength-based orientation. Embraces diversity in all aspects.
• Possesses problem solving skills and conflict resolution skills.
• Is resilient and demonstrates ability to embrace adversity. Has the ability and eagerness to promote continual learning.
• Strategic thinker and visionary. Possesses external awareness and motivation towards mission and services of agency.
• Is adaptable and open to change and new information; adapts behavior and work methods in response to new information changing conditions or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Assesses strengths and needs in the supervision of clinical work. Holds an attitude of strength-based person-centered services.
• Partnering attitude; high integrity/honesty. Promotes accountability for self and others.
• Works well with others and behaves professionally and ethically while developing professionally.
• Expresses facts and ideas verbally and in writing in a clear concise and organized manner.
• Ability to manage a department budget.

• LCSW or LMFT or LPCC with current BBS registration required.
• Five years of progressive administrative supervisory direct service and leadership skills and experience in the social service field.
• Demonstrated capacity leading diverse and multi-disciplinary teams toward a common goal required.
• Demonstrated intermediate proficiency in Microsoft Word/Excel ability to type 45WPM.
• At least one year of direct service program management with multiple direct reporting FTE.

Our Commitment to Diversity Equity Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity equity and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

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