In-Office VBC Coordinator, Medicare Population Health Programs
In-Office VBC Coordinator, Medicare Population Health Programs
Posted on :
01-08-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 37000 - 66800
Vacancy
1 Vacancy
Posted on :
01-08-2025
Job Description
We are building a new care delivery capability within our Senior Health clinics to support high-value comprehensive primary care. As an In-Office Senior VBC Coordinator youll support both direct patient engagement and program initiatives in partnership with our care teams. Reporting to the Manager of Network Development you may rotate across clinics and contribute to core value-based care activitiessupporting patients during in-person visits managing telehealth connections organizing program operations and leadership within our Medicare Population Health Programs team.
This hybrid role may include direct patient-facing responsibilities and programmatic coordination work (60% program coordination 40% leadership/training) and is vital in driving performance on programmatic initiatives enhancing care delivery and supporting team operations.
Key job responsibilities
Facilitate in-clinic telehealth visits and assist patients and families with using care coordination technology
Support programmatic daily operations escalations for vendor partners and care teams
Advocate for value-based care by supporting core metric awareness celebrating team wins and identifying opportunities through team huddles and escalations
Promote team collaboration and continuous process improvement
Review program metrics with leadership and follow up on feedback cases to support care optimization
Support additional VBC initiatives to include network management and programmatic development
Additional tasks as needed
1 year of customer service patient-facing or health coaching experience.
Proven ability to meet productivity goals and maintain quality standards without retraining.
Strong communication and interpersonal skills with the ability to build trust with older adult populations; Spanish-speaking is a plus.
Skilled at working effectively across teams and taking on feedback with an aim for improvement & collaboration
Effective at problem-solving adapting in fast-paced environments and independently managing time and priorities.
Proficiency in digital tools and platforms (e.g. Zoom Google Suite windows Mac iOS EHR/EMR systems portal navigation).
Comfort with using data and dashboards to identify opportunities for improvement & track ongoing performance across core value-based care activities
Willingness to drive between clinic locations and flexibility to cross-cover multiple projects.
Experience creating presentations and maintaining organized workflows.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $37000/year in our lowest geographic market up to $66800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This hybrid role may include direct patient-facing responsibilities and programmatic coordination work (60% program coordination 40% leadership/training) and is vital in driving performance on programmatic initiatives enhancing care delivery and supporting team operations.
Key job responsibilities
Facilitate in-clinic telehealth visits and assist patients and families with using care coordination technology
Support programmatic daily operations escalations for vendor partners and care teams
Advocate for value-based care by supporting core metric awareness celebrating team wins and identifying opportunities through team huddles and escalations
Promote team collaboration and continuous process improvement
Review program metrics with leadership and follow up on feedback cases to support care optimization
Support additional VBC initiatives to include network management and programmatic development
Additional tasks as needed
1 year of customer service patient-facing or health coaching experience.
Proven ability to meet productivity goals and maintain quality standards without retraining.
Strong communication and interpersonal skills with the ability to build trust with older adult populations; Spanish-speaking is a plus.
Skilled at working effectively across teams and taking on feedback with an aim for improvement & collaboration
Effective at problem-solving adapting in fast-paced environments and independently managing time and priorities.
Proficiency in digital tools and platforms (e.g. Zoom Google Suite windows Mac iOS EHR/EMR systems portal navigation).
Comfort with using data and dashboards to identify opportunities for improvement & track ongoing performance across core value-based care activities
Willingness to drive between clinic locations and flexibility to cross-cover multiple projects.
Experience creating presentations and maintaining organized workflows.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $37000/year in our lowest geographic market up to $66800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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