Enterprise Customer Success Manager for a Sustainability SaaS
Enterprise Customer Success Manager for a Sustainability SaaS
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Job Description
We are looking for an Enterprise Customer Success Manager to work with our largest global customers. Your focus will be on ensuring they achieve value from our software; developing our relationship with them and ensuring One Click LCA is at the forefront of our Enterprise customers low-carbon journey.
Why One Click LCA
We are powering the makers of a zero-carbon future. Used in 170 countries One Click LCA is the leading end-to-end sustainability platform for construction and manufacturing. The AI-powered software decarbonizes and drives sustainability across the construction value chain with scientific easy-to-use automated life-cycle assessment (LCA) and environmental product declarations (EPDs) to calculate and reduce the environmental impacts of building infrastructure and renovation projects and products. We are committed to sustainability and innovation and we are rapidly expanding our global presence.
You will join a supportive effective and mission-oriented team in a flexible friendly work environment. You will be working with cutting-edge tools and a team of world-class professionals around the globe to solve one of the worlds biggest challenges.
This full-time permanent position is available on a remote basis for candidates based in the EU / UK / Finland.
What you will do:
- Work strategically with customers to drive adoption and enable them to put One Click LCA at the heart of their low-carbon design plans
- Execute strategies and develop success plans to drive software activation at One Click LCAs largest global customers
- Be responsible for ensuring effective onboarding and training of our enterprise customers across their global teams via working with internal One Click subject matter experts
- Be a named point of contact for our Enterprise users building relationships and ensuring they have all they need to achieve sustained business value with One Click LCA
- Run first-class and highly effective external meetings e.g. Monthly Operational Reviews Quarterly Business Reviews and Executive Business Reviews
- Be an orchestrator among our internal teams to ensure enterprise customers get the help they need to be successful with our software
- Problem-solve and design processes to help establish our new Enterprise function
- Help our customers to shape their long-term low-carbon strategy with our software at the heart of it
- Use relevant data sources to understand customer health and take the appropriate actions to improve it where necessary
- Closely monitor software usage and proactively take action to ensure usage and revenue targets are met and exceeded
- Work closely with our Enterprise Business Development team on the commercial aspects of the account to ensure customers renew and expand with One Click LCA
What you need:
- Drive strategies and the ability to influence to grow usage of our software amongst Enterprise customers
- A willingness to build relationships with multiple customer personas
- An understanding of the commercial aspects of managing large global accounts
- A passion for helping customers learn and be successful
- The ability to quickly understand a customers business strategies and ensure your work complements them
- Operational excellence and detail focus
- Ability to lead internal teams towards a common goal
- You are a diligent planner able to set and deliver against regular goals
- You are analytically minded using all the data at your disposal to inform your decision-making
- You are comfortable thinking creatively and working independently to solve problems and improve ways of working
- Experience with account and stakeholder planning
- Subject matter expertise on LCA low-carbon design or similar industry topics is desired
What we offer:
- Work in a growing business that helps bring about a zero-carbon future.
- Substantial freedom with no fixed hours and remote working supported.
- Challenges substantial responsibility and the chance to see the results of your work directly.
- Competitive compensation and opportunity for professional development.
- A dynamic friendly motivated and diverse team of top-notch professionals.
- Great colleagues social events and ability to contribute to market transformation.
Interested
We are eagerly waiting for your application until 15 June 2025. Applications are reviewed upon receipt so please apply promptly to be considered.
Employment Type
Full Time
