IT Systems Management Analyst
Remote
Qualifications needed:
- No less than 4 years of relevant experience in the role.
- System-wide preventive maintenance.
- Experience running root-cause investigations for system issues.
- Knowledge and understanding of VMware and virtualization
- Knowledge of Data Center design and build
- Knowledge of LVM for configuring storage (Volume Groups Logical Volumes file systems).
- Knowledge of storage ( DELL NetApp PURE)
- Knowledge on how to rack and stack physical gear
- Knowledge of Linux troubleshooting commands for addressing Linux problems for instance troubleshooting performance issues.
- Knowledge of Red Hat in general (RHEL8 and RHEL9) and knowledge of the Life cycles.
- Knowledge of SAN storage and setting up snapshots using SHELL scripts.
- Knowledge of VMWARE RDM storage.
- Knowledge of cabling and overall physical rack and stack of equipment
Key Responsibilities
1. Perform System-Wide Preventive Maintenance. Conduct regular system checks and implement preventive measures to ensure optimal performance and minimize downtime.
2. Investigate and Resolve System Issues Lead root-cause analysis and resolution of system-related incidents to maintain operational continuity and performance.
3. Manage Virtualization Environments Administer and support VMware environments including configuration monitoring and optimization of virtual machines and related infrastructure.
4. Support Data Center Operations Contribute to the design build and maintenance of data center infrastructure including power cooling and space planning.
5. Configure and Manage Storage Systems Utilize Logical Volume Manager (LVM) for storage configuration including volume groups logical volumes and file systems. Manage SAN and NAS storage platforms (DELL NetApp PURE) including provisioning monitoring and troubleshooting.
6. Perform Physical Hardware Management Rack and stack physical hardware manage cabling and ensure optimal physical layout and connectivity in data centers.
7. Administer Linux-Based Systems Perform advanced troubleshooting and performance tuning on Red Hat Enterprise Linux systems (RHEL 8 & 9).Maintain compliance with Red Hat system lifecycle policies.
8. Develop and Use Automation Scripts Create and maintain Shell scripts to automate tasks such as SAN snapshot configuration monitoring and system maintenance.
9. Ensure System Reliability and Availability Monitor system health performance and resource utilization to ensure service availability and adherence to SLAs.
10. Document Systems and Procedures Maintain up-to-date technical documentation including system configurations procedures and troubleshooting guides.
Citrix General duties:
Entry level to intermediate knowledge of Citrix Virtual Apps and Desktops version 2203 and newer
a. Creating applications
b. Publishing applications
c. General Citrix troubleshooting skills
Entry level to intermediate knowledge of Citrix NetScaler
a. Creating VIPs
b. Troubleshooting issues with VIPs
Entry-level to intermediate knowledge of Citrix PVS
a. Knowledge of version-based image management
Knowledge and experience with Windows Server 2016 and newer
a. Patching
b. Troubleshooting