Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting directly to the Customer Service Manager the Customer Service Representative (CSR) is responsible for supporting the companys overall customer experience goals through exceptional customer service to existing and potential clients and professional support of the assigned sales manager(s). Customer service plays a vital role in building customer loyalty since the quality of service offered is often what will differentiate AIM from its competitors.
The CSRs responsibilities include but are not limited to:
- Develop business relationships with customers by offering personalized service based on acquired knowledge about their needs and requirements.
- Provide information to customers on products prices availability and delivery options.
- Respond to internal and external customer inquiries by phone or email in a professional and timely manner.
- Process requests for quotes purchase orders and returns accurately and efficiently.
- Review incoming orders for accuracy and integrity.
- Manage the customers expectations by providing clear timelines.
- Coordinate with production and logistics and follow up on ship dates to ensure timely delivery and expedite as needed.
- Track delivery to ensure prompt and accurate delivery to customers.
- Ensure that all necessary information is properly documented in the customer file.
- Transfer sales opportunities to sales manager when required.
- Collect and log customer feedback resolve complaints by identifying solutions and escalating problems where necessary.
- Support departments in resolving customer issues (production billing delivery time production schedule) set realistic expectations with the customer and keep them apprised of the developments.
- Provide internal support to sales manager(s).
Qualifications :
- Minimum 3 years experience in customer service
- Relevant experience in the manufacturing sector (asset)
- Post-secondary education in communications or business administration (an asset)
- Proactive problem-solving
- Ability to work under pressure
- Working knowledge of Microsoft Office suite (Excel Word) and ERP
- Good interpersonal skills team-oriented
- Good organization skills able to multi-task
- Excellent attention to detail
Additional Information :
AIM Solder promotes diversity and inclusion and fosters a work environment where team members feel valued respected and supported. The masculine gender is used only to simplify the content of the text.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
