ContiTech OESL Japan Customer Service Engineer
ContiTech OESL Japan Customer Service Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
OESL/
OESL
- OESL
- CQM
The Customer Service Engineer is the initial quality interface into the relevant customer plants who has to be a valued / trusted contact person to the customers and is seen as a transparent facilitator between CT OESL and the assigned customer plant quality organizations.
For this purpose he/she is responsible for ensuring the initial customer contact and the initial processing of 0-km issues and if applicable warranty field returns. An additional focus is the support of Segments/ plants regarding sorting actions pre-analysis of return parts and activities also in the launch phase to minimize costs and quality issues.
Main tasks could be as follows but not limited
- Establishes a trusting relationship with the customers plant engineers line operators quality departments logistic departments and customers service organizations in all assigned customer plants
- Performs regular proactive visits to relevant customer locations at a frequency agreed with the customer.
- Operates as the initial direct contact and response person to customers complaints (if applicable).
- Coordinate activities of external Quality Service Providers in relevant plants of assigned customers
- Coordination of sorting or (if applicable) rework actions at the customer facilities and implements immediate actions to minimize customer disruption.
- Provide a true reflection of the customer plants perception of CT OESLs quality performance by customer plant specific Performance Monitoring and information to internal stakeholders
- Provides quick and accurate feedback to the manufacturing plants and if applicable to the Segments regarding quality/manufacturing issues
- Coordinates the transfer of return parts to relevant OESL plants / analysis centers and if applicable registers complained parts in the return database.
- Engage Plant Quality and CQM when an escalation is imminent and when Plant Quality needs to be on-site at Customer to handle critical situations.
- Joint pre-analysis / pre-selection at the customers warranty return centers resulting in discussions to reduce part returns and the related costs.
- Support of product changes customer plant trial runs and of safe launch activities at customers facilities.
Qualifications :
5OEM
/
/
IATF
- Graduated in automotive engineering mechanical/electrical engineering or equivalent education as a technician ideally with additional business skills
- Fluent in English and native language of assigned customer plants (written and spoken)
- More than 5 yeas of professional experience in automotive business with direct OEM customer contact
- Project and / or process experience is a plus
- Knowledge of Quality requirements and tools for assigned customers (incl. reporting/score cards)
- Knowledge of general quality methods and tools
- Knowledge of IATF requirements
- Communication skills (incl. Negotiation and conflict resolution techniques)
- Planning and organizational skills
:
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
