Service Engineer
Service Engineer
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Job Description
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We dont just build technology. We build hope for everyone dealing with Cancer
At Elekta we believe every patient deserves the best cancer care. Thats why were committed to delivering innovative outcome-driven solutions that meet the needs of patients and providers alike.
We are currently seeking a Service Engineer based in Gurgaon to join our teaman individual who thrives in a dynamic environment and is passionate about making a difference in the healthcare space.
What youll do at Elekta
The successful candidate will liaison and customer servicing in area support representative for the local region for Service support. Provide phone and email support technical advice & ECSC support as appropriate to customers and independently perform basic & complex troubleshooting and repairs on the designated modality with success rate of diagnosing the problem within given area while working within the escalation procedure.
The key responsibilities are but not limited to:
- Site Ownership:
- Spare part management recording/distribution to manager T2.
- E-waste disposal
- Site Temperature & humidity data recording/distribution to customer manager T2 Uptime sheet to customer.
- Ownership of the tools inventory and timely calibrations of 100% tools (Calibration certificates to be maintained)
- OIS Connectivity >50% Linac Connectivity> 95% Overall Live >90%
- Proper Housekeeping in the machine room
- Update CLM database with correct customer contact details
- Service delivery
- Service Document (FSR PM Checklists signed by the customers FCO Closures within compliance end date). Use of service-max application for FSR customer signatures on the mobile device
- CLM case management: updating case comments on regular basis along with changing the case status.
- Real Time work-order closures <1 day
- Productivity & Resilience
- Update customer before Case Closure.
- Maintain Health & Safety Guidelines/Regulations
- Adhere to official personal grooming rules.
- Completion of assigned E-learning Courses
What you bring
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
- Diploma /bachelors degree or equivalent experience preferably in Electronics /Bio medical or associated discipline.
- Graduate /degree engineer with 2-3 years relevant experience
- Diploma engineer with 5-7 years of relevant experience
What youll get
In this role you will work for a higher purpose: hope for everyone dealing with cancer and for everyone regardless of where they are in the world to have access to the best cancer care. Additionally our benefit package includes:
- Hospitalization Insurance for Self Spouse & 2 Children
- Life & Personal Accident Policy
- Travel Phone & other benefits as per the employee handbook
- Hybrid work option (you are required to work on location at least 3 days/week).
Hiring process
We are looking forward to hearing from you! Apply by submitting your application and rsum in English via the Apply button. Please note that we do not accept applications by e-mail.
Your Elekta contact
For questions please contact Talent Acquisition Partner responsible Joanna Kozyra on
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age race color religion sex sexual orientation gender identity genetic information national origin disability veteran status or any other protected characteristic.
Employment Type
Full-Time
