Director, Back Office Applications

Director Back Office Applications will be responsible for leading a team and supporting the development and enablement of Back Office and eProduction capabilities across all McDonalds segments and markets globally.

You will liaise with segments corporate and business  stakeholders to ensure product and deployment roadmaps are aligned with the business priorities and planning cycles. You will ensure the team and suppliers are sufficiently resourced and skilled to deliver product and programmes required to support McDonalds Global Technology strategic objectives.

What will my accountabilities be

• Application and Integration: Ensure application architecture complies with engineering best practices security standards and integrations with other systems are designed to be modern reliable and scalable.  Create technical product roadmaps and ongoing assessment of  options to modernize the application architecture in partnership with Architecture and other Technology teams. Collaborate with our Product and Design teams to ensure an optimized customer experience and improved usability and design.
• Stategic Programme Alignment: Provide thought leadership for the Global Back Office solutions ecosystems and the restaurant production environment within McDonalds and ensure all globally approved solutions are supporting McDonalds strategic aims.
• Solution Ecosystem: Lead connections between stakeholders Back Office suppliers and the eProduction team ensuring product readiness for the effective implementation of global programmes. Ensure global programmes such as POS Supply Chain etc. work with Back Office and eProduction in the development of new services and capabilities.
• Supplier Performance Monitoring: Monitor the service performance and solution capabilities of suppliers ensure that global segments and markets are provided with the contracted services and drive value for money solution building.
• Vendor Management Alignment: Maintain close alignment with the Vendor Management Office (VMO) and ensure service levels and contractual obligations are met by all suppliers.
• Manage Supplier Performance Issues: Manage any remediation required with suppliers to address poor or failing supplier performance ensuring minimal disruption to operations and maintaining the quality of service.
• Deliver Market and Segment alignment: Keep segment and market technology leadership up to date on changing or new product capabilities and desired deployment targets
• Enable technology in segment business units and markets: Align and agree deployment roadmaps with product teams segment and market technology. Ensure deployment partners have sufficient capacity for deployment and
• Team Development: Lead the team to ensure there is effective resource planning clear priorities and development plans in place so that the team are able to achieve team and individual goals.

Key Measures:

• Software quality is measured and improved to ensure a reliable experience
• Product roadmaps are documented and transparent to segment and market
• Annual demand and capacity planning cycle is executed
• Deployment roadmaps are agreed and delivered
• Implemented platforms and solutions deliver business values as expected
• Supplier performance is monitored and evaluated on a global scale
• A global back office solutions portfolio is available for markets to retire legacy
• Back office solution providers understand McDonalds future strategic demand; back office product roadmaps are transparent to McDonalds stakeholders

What Team will I be a part

You will be working as part of the Data and Back Office enablement team leading the team responsible for overseeing and managing the Global Back Office Portfolio and eProduction which are all used across tens of thousands of restaurants globally.

Who are my customers

You will manage the development deployment and third party supplier services for Back Office and eProduction and ensure all applications support global strategic initiatives across all markets and segments within McDonalds.

What background do I need to have

Skills/Knowledge

• Technical Expertise: Understanding of Back Office and Production Management software solutions system architectures and integration mechanisms with other business applications like POS systems inventory management systems. Understanding of cloud architecture Agile software development application architectural and security standards.
• Managing and developing successful teams: Skilled in developing and fostering a strong team spirit with geographically dispersed teams  
• Customer-first working: An orientation towards prioritizing the needs and experiences of all stakeholders and continuously seeking system improvements to enhance value for all.
• Supplier Management: Experience in managing suppliers including evaluating supplier performance managing contract negotiations and resolving issues.
• Building strong relationships and influencing leadership and stakeholders: Strong interpersonal skills to effectively collaborate with various stakeholders. Comfortable making recommendations to internal and external stakeholders in a global environment.
• Strategic Thinking: Ability to evaluate the businesss needs and contribute strategically to decision-making processes aligning with the companys overall objectives and strategies.
• Technical Expertise: Understanding of Back Office and Production Management software solutions system architectures and integration mechanisms with other business applications like POS systems inventory management systems etc.
• Programme Management: Proven ability to manage large-scale complex programmes ideally with experience in business change and IT transformation programmes

Qualifications :

• Minimum University degree of Bachelor Level
• Project management qualification is desired
• Fluent in English and have strong written communication skills
• Availability to travel of up to 20% of work time

Additional Information :

At McDonalds we are People from all Walks of Life... 

People are at the heart of everything we do and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities which we are proud of. The diversity of our people customers Franchisees and suppliers gives us strength.

We do not tolerate inequality injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it whether with McDonalds or elsewhere.

Remote Work :

No

Employment Type :

Full-time