Service Support Specialist
Service Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensure uninterrupted table operations by identifying and resolving real-time incidents including dealer errors software issues or network connectivity problems.
- Monitor critical systems and infrastructure using provided tools escalating alerts as necessary.
- Investigate and resolve player disputes related to game integrity or dealer actions.
- Ensure timely and accurate resolutions for client and end-user issues.
- Record all incidents in internal systems prepare detailed post-resolution reports and share insights with management.
- Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
- Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.
Qualifications :
- Excellent English skills (spoken and written).
- Customer support experience preferred.
- Strong decision-making problem-solving and leadership abilities.
- Excellent multitasking skills with a proactive detail-oriented approach.
- Ability to thrive in a dynamic multicultural and high-pressure environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
