Lead Analyst, Client Servicing (Beverages)
Lead Analyst, Client Servicing (Beverages)
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Salary Not Disclosed
1 Vacancy
Job Description
Reporting & Database deliveries (TRANSFORM):
- Providing Korean knowledge to support improvements in OPM and other services
- Manage the delivery of all reporting & database developments with all internal & external stakeholders attending milestone meetings throughout each month
Analysis & Presentation Creation (DELIGHT):
- Oversee the delivery of all work & presentations for the client ensuring work is delivered to the highest standard & on time.
- Review story board & presentation structure in relation to brief providing feedback & advice for enhancements where necessary (PQR)
- Attends and guides on regular milestones for project review ensuring all work is completed to a high quality & in a timely manner
- Support final review of key presentations applying Korean understanding & strategic thinking to ensure all presentations provide the client with SMART recommendations which are in line with their business objectives using SCQA and including QBOs
Client/Commercial Management (GROW)
- Responsible for delivering excellent customer service at all times
- Ensure all contractual obligations are met
- Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives defining and tracking success defining strategic service delivery elements of Joint Business Plan and customer ways of working and collaborating with the HQ and commercial functions to incorporate analytic and data quality elements into Joint Business Plan
- Ensure all meetings are well planned to achieve optimum client engagement (QSR)
- Grow network of stakeholders across client businesses building & maintaining strong peer to peer relationships
- Support CGAs complete service offering & confidently promote USPs of CGA services vs competitor alternatives
- Prepare & deliver top quality presentations triangulating CGA services to provide best in class insights
- Gain regular client feedback on all aspects of CGA service feeding back to CS Director in order to inform CGAs ongoing client strategy (T-NPS)
- Leads Quantified Business Opportunity and Client Review process focusing on service delivery and ROI elements highlighting outcomes tracking priorities sharing/receiving feedback/NPS and refining Joint Business Plan to align with customer priorities and objectives
- Leads and owns NPS process frequently and consistently reviewing success metrics and client satisfaction and reviewing quality escalation and coverage to ensure client satisfaction is maximized
- Investigate & solve any client problems complaints or data queries
- Draw on CGA services market expertise & understanding of client business to advise client on how to achieve their goals in the most effective manner
- Work with CS Director & commercial team to identify opportunities for board level engagement & strategic consultancy prospects
Qualifications :
- At least candidate with a bachelors degree from all backgrounds
- 3-4 years of experience in relevant field which required communication and analytical skills (e.g. account management client servicing business/market analyst etc.)
- A candidate who is intrigued about working in the leading global information and measurement company.
- Proficient in Microsoft Office Excel and PowerPoint
- Good communication and visualization skills interested in storytelling techniques.
- Ability to work independently and in a team within a virtual environment.
- Open for change integrity & client centric mindset
- It is essential to be fluent in both English and Korean as you will be interacting with stakeholders from both local and global contexts.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
