drjobs Senior Product Associate-Customer ID & Authentication

Senior Product Associate-Customer ID & Authentication

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1 Vacancy
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Job Location drjobs

Columbus, OH - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Drive best-in-class Authentication platform development in Secure Platform enhancing cross-channel Identity and Access management.

Join our innovative team to drive the development of cutting-edge Authentication platform capabilities. Make a significant impact by creating seamless secure and scalable solutions that enhance customer experiences across Chases digital landscape.

Job Summary
As a Secure Platform Senior Product Associate in the Digital Content Management team you will play a crucial role in developing best-in-class Authentication platform capabilities. Collaborate with Operations Technology Fraud Risk and Business leadership to create a seamless experience for our customers. Your work will focus on establishing authentication methods that support customer interaction preferences while evolving organizational capabilities to enhance client experiences across .

Job Responsibilities

  • Partner with the Product Manager to identify new product opportunities through user research and discovery.
  • Plan for upstream and downstream implications of new product features on the overall product experience.
  • Analyze track and evaluate product metrics ensuring alignment with time cost and quality targets.
  • Act as a subject matter expert in Customer Identity and Access Management processes.
  • Write requirements epics and user stories to support product development.
  • Support feature teams with application testing user experience testing and issue resolution.
  • Support the collection of user research journey mapping and market analysis to inform the strategic product roadmap.

Required Qualifications Capabilities and Skills

  • Bachelors Degree or equivalent experience.
  • 3 years of experience or equivalent expertise in product management or a relevant domain area.
  • In-depth knowledge of agile process and principles including use of agile project management tools (e.g. Confluence JIRA Git).
  • Excellent organizational time management and project management skills.
  • Ability to work independently and make informed decisions.
  • Experience in product deployment processes and operational management.

Preferred Qualifications Capabilities and Skills

  • Customer Identity and Access Management experience.
  • Agile/Scrum and AWS Certification are a plus.
  • Knowledge of design and product development processes service design principles and systems thinking.





Required Experience:

Senior IC

Employment Type

Full-Time

Company Industry

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