Senior Product Associate-Customer ID & Authentication
Senior Product Associate-Customer ID & Authentication
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1 Vacancy
Job Description
Drive best-in-class Authentication platform development in Secure Platform enhancing cross-channel Identity and Access management.
Join our innovative team to drive the development of cutting-edge Authentication platform capabilities. Make a significant impact by creating seamless secure and scalable solutions that enhance customer experiences across Chases digital landscape.
Job Summary
As a Secure Platform Senior Product Associate in the Digital Content Management team you will play a crucial role in developing best-in-class Authentication platform capabilities. Collaborate with Operations Technology Fraud Risk and Business leadership to create a seamless experience for our customers. Your work will focus on establishing authentication methods that support customer interaction preferences while evolving organizational capabilities to enhance client experiences across .
Job Responsibilities
- Partner with the Product Manager to identify new product opportunities through user research and discovery.
- Plan for upstream and downstream implications of new product features on the overall product experience.
- Analyze track and evaluate product metrics ensuring alignment with time cost and quality targets.
- Act as a subject matter expert in Customer Identity and Access Management processes.
- Write requirements epics and user stories to support product development.
- Support feature teams with application testing user experience testing and issue resolution.
- Support the collection of user research journey mapping and market analysis to inform the strategic product roadmap.
Required Qualifications Capabilities and Skills
- Bachelors Degree or equivalent experience.
- 3 years of experience or equivalent expertise in product management or a relevant domain area.
- In-depth knowledge of agile process and principles including use of agile project management tools (e.g. Confluence JIRA Git).
- Excellent organizational time management and project management skills.
- Ability to work independently and make informed decisions.
- Experience in product deployment processes and operational management.
Preferred Qualifications Capabilities and Skills
- Customer Identity and Access Management experience.
- Agile/Scrum and AWS Certification are a plus.
- Knowledge of design and product development processes service design principles and systems thinking.
Required Experience:
Senior IC
Employment Type
Full-Time
