VP Customer MRO

About Pelico

Pelico is an innovative French scale-up on a mission to revolutionize manufacturing intelligence through resource optimization. We have developed a platform that enables factories to be more agile efficient and resilient minimizing disruptions and ensuring continuous productivity

.At the forefront of supply chain disruption management we empower factories with unmatched agility and resilience. Our cutting-edge SaaS Supply Chain Operations platform enables teams to swiftly navigate disruptions ensuring maximum efficiency.

Since 2019 weve transformed operations for industry leaders in aerospace industrial equipment and luxury watchmaking driving impact in 15 countries. Trusted by Airbus Safran Cartier Daikin and Eaton we are redefining the future of manufacturing.

About our Team

With a dynamic team of over 120 professionals across the US and France Pelico is a melting pot of top-tier talent from Tech Data Science and Manufacturing collaborative environment fosters innovation and excellence driving us to solve complex challenges and shape the future of manufacturing.

Your Roles mission:

The MRO POD Lead is responsible for driving the growth and success of Pelicos MRO (Maintenance Repair & Operations) vertical. They act as the strategic and operational lead for customer accounts in this segment ensuring customer satisfaction value delivery and expansion. This role serves as a bridge between customers and internal teams (Product Tech Ops) ensuring solutions are impactful scalable and aligned with both client goals and Pelicos roadmap.

Main Responsibilities :

1. Successfully transform PODs into long-term recurring clients
   • Build a compelling expansion vision from the results of the initial POD.
   • Define and track success criteria early in the POD to prepare for scale-up discussions.
   • Collaborate with Sales to structure a deployment roadmap and commercial proposal.
   • Navigate decision-making stakeholders to ensure alignment budget buy-in and long-term commitment.
2. Ensure high-value delivery and satisfaction for MRO customers
   • Lead strategic customer relationships and act as a trusted partner to key stakeholders.
   • Ensure timely and successful delivery of our solutions adapted to customer operational needs.
   • Monitor impact metrics and customer satisfaction through regular check-ins and business reviews.
   • Serve as voice of the customer internally to influence roadmap and priorities.
3. Drive commercial growth of the MRO segment
   • Identify upsell and cross-sell opportunities to grow existing accounts.
   • Contribute to contract renewals pricing discussions and long-term commercial plans.
   • Support the sales team in positioning Pelicos value to new MRO prospects.
4. Collaborate with internal teams to co-build and deploy scalable solutions
   • Coordinate with Product Tech and Ops teams to align on solution delivery and feasibility.
   • Structure deployment plans (multi-site multi-stakeholder) and manage associated risks.
   • Lead cross-functional rituals to ensure smooth execution and learning loops.
5. Define and carry Pelicos ambition on the MRO vertical
   • Help define the growth roadmap of the MRO segment
   • Identify strategic accounts market trends and partnerships to accelerate expansion.
   • Be the internal champion of the MRO vertical influencing product strategy and priorities.

Location : You will be based in Paris with English as your working language. We offer a hybrid work arrangement.

Preferred Qualifications & Skills

Pelico promotes inclusion and non-discrimination and acts daily in favor of social mix gender equality senior citizens & disability

What Were Looking For

• Strong knowledge of the MRO sector with a focus on aerospace or defense preferred.
• Experience working with complex industrial clients and understanding their operational challenges.
• Proven track record in managing large enterprise accounts and driving commercial success.
• Ability to identify new business opportunities craft proposals and negotiate contracts.
• Familiarity with SaaS solutions and deployment in industrial environments.
• Comfortable working in a data-driven environment with a focus on measurable impact.
• Ability to inspire trust and build strong relationships with customers and internal teams alike.
• Executive presence with excellent communication and presentation skills.
• Comfortable working in a fast-paced evolving environment.
• Resilient and solution-oriented when faced with challenges.

What we offer:

Our culture thrives on trust and empowerment complemented by benefits that truly support you like:

• Work on a highly impactful product that users love!
• Competitive compensation package
• Office locations: In the heart of Paris (75002) and Miami USA.
• Stock Options: Available for every employee.
• Remote Flexibility: Enjoy the freedom to work from anywhere.
• Premium Health Coverage: Up to 70% covered by Pelico (Alan Healthcare).
• Meal Allowance: 10/day worked covered at 50% (via Swile card).
• Transportation Support: 50% public transportation coverage or an equivalent sustainable mobility package.
• Collaborative Environment: We foster a vibrant growth-focused workplace where professional development and team connections thrive.

Your interview experience :

1. HR screening Interview: 30-45 mins
2. Hiring Manager Interview: 1h
3. On-line case study: 1h
4. On-site or On-line case study presentation: 1h
5. Fit Interview: 45 mins