Senior Staff Software Quality Engineer

In this role you will be working with ServiceNow the platform Quality data team. Our team works on the collective data stored within the Now Platform which is the underlying cloud-based foundation for all ServiceNow applications this data allows users to access and analyze information across different modules within the platform enabling them to create comprehensive reports dashboards and gain actionable insights into various business processes through features like Platform Analytics.

What you get to do in this role: 

• Maintain and evolve advanced automation test frameworks ensuring reliability and scalability across AI-powered applications.

• Design intelligent test strategies for cutting-edge AI/ML features partnering closely with developers to proactively identify risk and automate validation.

• Craft and execute comprehensive test plans that validate both traditional workflows and AI-driven experiencesthen automate them for speed and scale.

• Analyze and report on quality metrics turning data into actionable insights that help shape the future of our AI platforms.

• Support engineering teams in debugging complex issues across applications and dev/test environments especially those involving model behavior or inference edge cases.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• 12 years of professional experience in quality engineering or application development.

• Educational equivalency: 12 years of related experience with a Bachelors degree 8 years with a Masters or 5 years with a PhD; or equivalent practical experience.

• Advanced knowledge and hands-on expertise in quality engineering practices.

• Proven experience leading QE efforts within agile environments including scrum teams of 10 engineers.

• Skilled in issue diagnosis and resolution including relief strategy root cause analysis (RCA) and permanent fixes.

• Proficient in modern development environments including cloud platforms web technologies frameworks and service-oriented architecture.

• Strong ability to apply best practices and enforce coding standards aligned with role-specific requirements including programming network and functional design and algorithmic implementation.

• Fluent in scripting with JavaScript; experienced with Eclipse Jenkins Maven and Git.

• Deep understanding of testing methodologiesincluding performance unit integration and automated testingwith the ability to apply each effectively based on context.

• Expert in development tools and environments: IDEs debuggers build tools version control Unix administration tools profilers and ServiceNow instances.

• Adept at driving cross-functional technical discussions with a solid grasp of software development lifecycle (SDLC) principles.

For positions in this location we offer a base pay of $162600 - $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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