Staff Outbound Product Manager - Generalist
Staff Outbound Product Manager - Generalist
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1 Vacancy
Job Description
Company Overview
ServiceNow
Work matters. Its where we spend a third of our lives.
Were committed to building the workplace of the futurewhere people are at the center of everything we do. Our culture encourages learning building and innovating across all functionsengineering sales finance and beyond. Every role offers meaningful impact and growth opportunities.
The CRM Workflow business unit delivers seamless customer experiences that drive loyalty. Our products include:
- Customer Relationship Management
- Customer Service Management (CSM)
- Field Service Management (FSM)
- Industry-specific solutions like Financial Services
These solutions provide omnichannel engagement uniting front middle and back-office teams to resolve issues efficiently and deliver exceptional customer experiences.
Role Overview
Outbound Product Managers play a crucial role in scaling our high-growth business unit. They bridge product capabilities and market dynamics to support the GTM partner and customer ecosystem.
Key Responsibilities
- Develop high-quality enablement content that demonstrates product valueespecially workflows and task orchestration for service teams.
- Understand customer use cases and success outcomes to:
- Influence product roadmap.
- Document insights for alignment with customer needs.
- Create best practice assets to drive adoption by customers and partners.
- Act as a trusted resource and product evangelist within the financial services industry.
- Collaborate with:
- Industry influencers and strategic partners
- Inbound Product Management
- Product Marketing
- Product Success
- Technical Alliances
- Guide cross-functional execution of product strategy release themes and go-to-market (GTM) plans.
Qualifications :
Required:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 8 years of Product Management or related experience.
- Proven experience integrating AI into workflows decision-making or tools.
- Strong background in CRM or BPM applications (especially cross-industry data models).
- Experience as a Developer or Functional Consultant is a plus.
- Deep GTM experience and strong customer orientation.
- Experience in PaaS/SaaS environments.
- Experience working with industry influencers to evangelize products.
- Exceptional written and verbal communication skills; ability to write GTM content.
- Strong collaboration and people skills across teams and stakeholders.
Preferred
- ServiceNow Certification (or actively working toward one).
- Financial services solutions background (optional but valued).
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
