Automotive Service Advisor
Automotive Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Mercedes-Benz of Buckhead is a Laureate Award Service Dealership and the premier Mercedes-Benz dealership. As a provider of luxury vehicles we hold ourselves to luxury customer service. The best way to reach that goal is to hire the best employees in the area and make them a part of our family!
At Mercedes-Benz of Buckhead you can expect to work on a team of dedicated individuals. Our team works with a collaborative approach and encourages a team mindset for collective success.
What we offer:
- Medical dental Vision
- 401K
- Paid vacation
- Employee referrals
- Discounts on products & service
- Family & own operated
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers vehicle including their time management/efficiency parts ordering job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
- High School Diploma or equivalent.
- Accredited training in service advisor skills customer satisfaction and quality control REQUIRED.
- Automotive service advisor experience REQUIRED (Mercedes Benz preferred).
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Must be willing to submit to a background check & drug screen
Required Experience:
Unclear Seniority
Employment Type
Full-Time
