Service & Support Coordinator
Service & Support Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company Information
Recognized as one of the Best Places to Work in South Carolina AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers property and assets 24/7/365. More than 5000 commercial and industrial properties across North America trust The Electric Guard Dog to keep their assets secure.
Summary
AMAROKs Customer CARE department is responsible for the overall daily customer experience while creating and following up on routines and processes. In this role you will play a key role ensuring both internal and external customers experience is world class! Applying candidates must be able to type at least 60-80 WPM and demonstrate proficiency navigating through Microsoft Suite. The shift will be 9 am - 6 pm or 11 am - 8 pm.
Key Responsibilities All duties must be conducted in accordance with the Companys established standard operating procedures and techniques
- Answer a high volume of incoming calls and provide top-quality customer service to internal and external customers.
- Process a high volume of inbound email request.
- Monitor service agreement updates alarm-handling protocols and relevant reporting.
- Provide expert-level troubleshooting assistance and provide educational materials and/or information to customers.
- Triage service needs and create work orders for AMAROKs Technicians.
- Manage service ETA request.
- Prepare and present reporting system utilization and special projects to assigned accounts when requested.
Requirements
- At least one year related experience tech support/troubleshooting experience is a plus.
- Strong time management and organizational skills with the ability to thrive in a fast-paced environment.
- Great active listening skills and the ability to build rapport secure (pun intended) trust and maintain a professional relationship with both internal and external customers.
- Ability to communicate clearly both written and verbal.
- Ability to answer a high volume of calls and emails daily.
- Outstanding analytical and problem-solving skills.
- TEAM ORIENTED!!
Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age race color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.
Required Experience:
IC
Employment Type
Full Time
