Community Events & Communications Coordinator
Community Events & Communications Coordinator
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Job Description
Job Title
Community Events & Communications CoordinatorJob Description Summary
The Community Events and Communications Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive engaged and well supported in the workplace and that they are able to thrive in a dynamic environment.The Coordinator will be responsible for a dedicated zone or building acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness so employees can be productive without friction or challenges. The Coordinator will function as the eyes and ears of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.
During non-busy periods this role will provide valuable support to the account with events and communications coordination. This individual will report directly to the Events Strategy and Communications Manager while supporting the local on-site team.
We are looking for a highly collaborative self-starter who enjoys solving problems has fantastic communication skills and can bring an elevated customer experience to employees and visitors in the workplace environment.
Job Description
Essential functions and responsibilities
Provide high touch support to employees in the workplace. This includes providing employees with tools support information and wayfinding.
Provide a warm welcome to all employees and guests leaving them with a positive and professional first impression.
Cultivate and maintain trusted relationships with end users and cross functional colleagues.
Directs guests and clients to the waiting area and provides snack or beverage experience when possible and appropriate.
Act as the first line of response to user questions troubleshoot issues and follow up as .
Help educate employees and visitors on equipment processes space use workplace protocols and etiquette.
Provides tours of the campus to guests and groups educating on campus history and relevant insights.
Manages visitor badges and maintains appropriate visitor records.
Ensure complaints questions concerns and suggestions from employees are addressed and conduct follow-up if needed.
Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers as relevant.
Follow escalation protocols having all required knowledge of cross functional teams responsibilities
Identify and escalate process improvement opportunities to manager and collaborate on new innovative solutions.
Regularly assess space readiness ensuring workspaces conference rooms and offices are properly equipped and employee ready.
Assisting with events-related projects such as event planning pre and post event data gathering and upkeeping spreadsheets.
Manage digital communications for the events program including Viva Engage posts employee app posts and post-event photo recaps.
Key Competencies
Communication Comfortable corresponding with executive level clients and interacting with individuals at all levels
EQ Showcase exceptional emotional intelligence and empathy
Organized Detail oriented confident self-starter with exceptional organizational skills
Proactive Maintain a can do mentality with the ability to act with minimal information
Character Demonstrate integrity accountability self-awareness and strong work ethic. Showcase strong business acumen.
Professional Project an approachable and professional image in personal appearance manner and demeanor.
Resilient Ability to work under pressure while acting in a calm manner
Technology Proficiency Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.
Important experience and education
Minimum of 2 years of related work experience in real estate services travel/hospitality retail customer service or a college degree
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. May be to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including but not limited to telephones computers fax and photocopy machines; regularly to walk talk and hear.
aap/eeo statement
Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
other duties
This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldRequired Experience:
IC
Employment Type
Full-Time
