Practice Manager - Ambulatory Neurology - 25 Michigan - Full Time - Days

25 Michigan St Grand Rapids

Full-time Days

Job Summary

Responsible for the structure and daily operation of assigned physician practice site(s) managing and working collaboratively with the staff providers and other departments and professionals. Manages the efficient and productive operations of the site with a focus on quality and customer service.

Essential Functions

• Assumes day-to-day accountability for the delivery of quality services through consistent application of policies procedures protocols and standards and through support for an educational plan to meet the needs of the staff and assure competence. Identifies policies/procedures needed for site/service and participates in writing reviewing and revising site/service policies and procedures.
• Responsible for creating an environment that promotes patient satisfaction. Ensures that patients their families visitors customers and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Spectrum Healths mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that staff are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction.
• In collaboration with the provider and directors assists in the development and management of the operational and capital budgets. Responsible for monitoring and managing labor and expenses within the practice. Assumes primary accountability for interviewing recruitment/hiring/retention performance monitoring initiating counseling and corrective action and terminating staff consulting with Human Resources and providers. Monitors time and attendance records and prepares/reports payroll for staff.
• Responsible for employee engagement and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication collaboration team building and professionalism. Responsible for developing initiating and monitoring change within the office. Holds regular staff meetings and is responsible for timely communication with staff providers and other leadership.
• Participates in quality initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality cost effectiveness and efficiency. Engages in process and quality improvement initiatives. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Ensures that services are provided in accordance with state and Federal regulations organizational policy and accreditation/compliance requirements.

Qualifications

Required

• Associates degree in business management or other related area
• Two years of relevant experience health care/medical practice or related work

Preferred

• Bachelors Degree business management health care administration or other related area
• One year of relevant experience recent and relevant supervisory or management in a similar setting
• Experience with Electronic Medical Records and other medical practice systems

About Corewell Health

As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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