Digital Workspace Technical Product Manager

Were on the hunt for a Digital WorkSpace Technical Product Manager wholl be the technical authority for all digital workspace products and services with responsibility for supporting the desired architecture integration configuration and lifecycle management across platforms like Microsoft 365 Azure Intune and Gen-AI tooling.

Youll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem covering end-user computing device management hardware/software provisioning service desk operations and collaboration platforms like Microsoft 365 and Azure ensuring performance security and user-centric design through direct hands-on engagement. Youll operate at the intersection of the business focusing on technical optimisation automation and user-level telemetry to support continual Digital Employee Experience product improvement and adoption.

We value flexible working arrangements so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays Manchester Haywards Heath West Sussex or Guernsey and want to work in the office occasionally.

Core skills were looking for to succeed in the role:

• Demonstrable understanding of financial management planning and operational oversight
• Open collaborative and enabling mindset able to focus on empowering colleagues to fully exploit workspace technologies.
• Good communication skills both verbal and written.
• Good time management and organisation skills.
• Passion for delivering an excellent coaching experience.
• Works effectively across business functions IT teams and vendors.
• Ability to drive service improvements through process optimization and automation.
• Ability to align digital workspace initiatives with long-term business and technology strategies.
• Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience colleague engagement and organisational efficiency.
• Ability to drive service improvements through process optimisation and automation

Whats involved:

• Youll own the technical delivery and configuration of end-user platforms (Intune AVD M365 Autopilot SCCM etc.).
• Youll lead the engineering lifecycle for all digital workspace platformsbuild release test and supportadopting CI/CD and infrastructure-as-code principles.
• Youll own and drive the joiners movers and leavers (JML) process embedding automation to reduce manual effort while ensuring assurance efficiency and continuous process automated workflows for device provisioning patch management and endpoint hardening using PowerShell Graph API and automation platforms.
• Youll develop and maintain APIs and integrations across workspace systems (e.g. ServiceNow JAMF DEX tools).
• Youll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement.
• Youll embed Gen-AI technologies (e.g. Microsoft Copilot OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions.
• Youll use AI/ML techniques to build predictive maintenance models for device and application health.
• Youll support the definition of architecture for AI-enhanced service desk automation including copilots bots and intelligent knowledge management.
• Youll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health device usage and performance.
• Youll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels.
• Youll build dashboards and analytics pipelines to track performance adoption and satisfaction KPIs using platforms like Power BI and Azure Monitor.
• Youll own the roadmap release pipeline and technical backlog for digital workspace platforms.
• Youll collaborate with security teams to ensure compliance and governance (data residency encryption Zero Trust principles).
• Youll manage versioning lifecycle and upgrades for M365 collaboration platforms and mobile device management systems.
• Youll design implement and manage end-user computing (EUC) environments using Microsoft Intune Autopilot and Configuration Manager (SCCM) ensuring secure device provisioning policy enforcement and compliance at scale.
• Youll optimise device performance and user experience by deploying Microsoft Endpoint Analytics configuring proactive remediation scripts and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO).
• Youll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint BitLocker encryption Conditional Access policies and Azure AD compliance configurations across all managed devices.
• Youll automate the full device lifecycle using Windows Autopilot Azure Logic Apps Power Automate and PowerShell scripting covering zero-touch onboarding application deployment patch management and deprovisioning.
• Youll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager Desktop Analytics and Azure Monitor to identify performance bottlenecks track adoption metrics and drive platform improvements aligned to business goals.
• Youll work closely with architects infrastructure leads and application owners to design scalable secure workspace solutions.
• Youll act as a technical advisor in projects involving infrastructure change network upgrades or security policy shifts that impact workspace delivery.
• Youll support vendor evaluation PoCs and onboarding from a deep technical perspective including hands-on testing and security assessments.
• Youll ensure all incidents request programs audit actions vulnerabilities are resolved within SLA.
• Youll support the 365/24/7 on-call to manage incidents security alerts and escalations as required.
• Youll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time and within budget.
• Youll manage teams perform 121s mentoring and development
• Youll lead and drive forward the Digital Workpsace teams transformation of digital capabilities
• Youll ensure core processes audit attestations control testing and joiner-mover-leaver workflowsare continually improved and matured using automation and AI.
• Youll comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times
• Youll ensure compliance with Company Policies Values and guidelines and other relevant standards/ regulations at all times
• Youll act as deputy to the Tech Senior Leadership Team as required

Experience & Knowledge:

• Significant demonstratable hands-on engineering experience across M365 Azure AD Endpoint Manager (Intune) SCCM Autopilot and Windows Virtual Desktop.
• Proven expertise in scripting and automation tools (PowerShell Python Graph API).
• Demonstrated ability to implement and maintain AI-based support systems and experience platforms.
• Advanced knowledge of ITSM Agile and integration pipelines.
• Strong experience managing and remediating digital experience via DEM tools.
• Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments.
• Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management service management and change.
• Automation & AI Integration Expertise
• Platform Ownership & Product Engineering
• Data-Driven Decision-Making using telemetry
• Security & Compliance by Design
• Problem Decomposition & Root Cause Analysis
• Technical Communication & Documentation

Qualifications

Maintain certifications and expertise in Azure technologies (Desirable) including but not limited to:

• AZ-104 Azure Administrator
• MS-102 Microsoft 365 Administrator Expert
• SC-300 Identity & Access Administrator
• AI-102 Designing & Implementing AI Solutions in Azure
• AZ-400 DevOps Engineer Expert
• MD-102 Endpoint Administrator
• ITIL v4 Foundation
• Certified in DEX platforms

Skills

• Demonstrable understanding of financial management planning and operational oversight
• Open collaborative and enabling mindset able to focus on empowering colleagues to fully exploit workspace technologies.
• Good communication skills both verbal and written.
• Good time management and organisation skills.
• Passion for delivering an excellent coaching experience.
• Works effectively across business functions IT teams and vendors.
• Ability to drive service improvements through process optimization and automation.
• Ability to align digital workspace initiatives with long-term business and technology strategies.
• Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience colleague engagement and organisational efficiency.
• Ability to drive service improvements through process optimisation and automation

Behaviours

• Self-motivated and enthusiastic
• An organised and proactive approach
• Ability to work on own initiative and as part of a team
• A flexible approach and positive attitude
• Strives to drive business improvements to contribute to the success of the business
• Stay up to date with emerging technologies and trends in cloud architecture automation and platform management.

So if youre up for the challenge and would like to join our vibrant and busy team we want to hear from you today.