Team Lead – Student Administrative Services

Employment Type:Full-time Continuing
Location:Canberra ACT
Remuneration:Level 7 from $111893 plus 17% super

About UNSW:
UNSW Canberra is uniquely positioned in the Nations Capital with multiple campuses offering a dynamic and purpose-driven environment. As part of one of the worlds top 20 universities and a proud member of Australias prestigious Group of Eight UNSW Canberra stands out for its commitment to being thoughtful practical and purposeful in everything we do.
Joining UNSW Canberra means more than just taking a jobits about becoming part of a community where youre encouraged to thrive take on meaningful challenges and make a real impact. We foster a culture where innovation collaboration and excellence are at the heart of our work.
At UNSW we pride ourselves on being a workplace where the best people come to do their best work. If youre looking for a career thats both rewarding and inspiring youve found the right place.

Why this role matters:
UNSW Canberra are seeking two experienced and motivatedTeam Leads Student Administrative Servicesto lead a team responsible for delivering high-quality student lifecycle services. These roles are ideal for someone with strong leadership skills a passion for service excellence and the ability to drive innovative process improvements across a complex administrative environment.

Key Responsibilities:
Lead and manage a team to deliver high-quality student-focused administrative services.
Oversee student lifecycle functions including but not limited to admission orientation enrolment assessment and graduation.

Support the development and implementation of student administration procedures and projects with a innovative business improvement focus.
Provide high-level advice and support to students and staff across UNSW Canberra.
Maintain strong relationships with internal and external stakeholders including Defence partners.
Ensure compliance with university policies governance and health and safety standards.

About You:

Relevant tertiary qualification and/or extensive experience in student administration and team leadership.
Proven ability to lead motivate and develop staff in a dynamic and client-focused environment.
Strong experience across the student lifecycle including admissions enrolment progression and graduation.
Excellent communication negotiation and interpersonal skills.
Demonstrated ability to manage competing priorities and deliver outcomes under pressure.
Experience using complex student systems and data reporting tools.
Strong analytical and problem-solving skills with experience drafting reports proposals and business cases.

Eligibility:
The successful candidate will be required to undertake pre-employment checks prior to commencement in this role. These include verification of qualifications criminal history identification and Australian work rights.
Please note: Visa sponsorship is not available for this position. Candidates must hold unrestricted work rights to be considered for this position.

Benefits and Culture:
UNSW is committed to helping staff balance work-life responsibilities by providing access to high-quality services facilities and flexible work and leave arrangements.
Flexible working options (flexible hours etc)
Additional three days leave during December festive period
Career development opportunities
Up to 50% discount on UNSW courses
Flexible 17% superannuation contributions additional leave-loading payments and salary sacrifice
Free gym access
UNSW-wide strategy to focus on Healthy Body Healthy Mind Healthy Places and Healthy Culture

How to Apply:
Make each day matter with a meaningful career at UNSW. Submit your application online beforeTuesday 10th June at 11:30pm providing your CV and a 12 page cover letter addressing your interest and suitability to the role.

Get in Touch:

For role related queries please contact Vanessa Dawson Manager Student Lifecycle

For recruitment process related queries please contact Persa Tzakis Talent Acquisition Team Leader and Executive Resourcer

Applications cannot be accepted if sent directly to the contact listed.

UNSW is committed to equity diversity and from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.