Senior Process Excellence Associate
Senior Process Excellence Associate
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Job Description
Join us as we work to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.
As a Senior Process Excellence Associate you will be demonstrating a strong set of project management skills to help support the business in the planning management and execution of marketing campaign projects. Your role plays a crucial role in driving speed to Market by ensuring that our project management processes methodologies and tools are in place to support the organization. As a Project Manager you will lead assigned marketing projects from inception to completion and collaborate with key stakeholders to create and maintain visibility into marketing initiatives. You will identify milestones and schedule deadlines considering production timeline and will work closely with channel and department leads to identify necessary skills and resources for successful project completion. As system administrator you will be responsible for the system and infrastructure such as SSO App integrations workflows automations and marketplace apps.
The Process Excellence team provides project management expertise process improvements and change management to the Marketing organization. The Process Excellence Senior Associate plays a pivotal role in driving operational efficiency quality and continuous improvement within the organization and is responsible for ensuring the successful administration of Marketings instance. The ideal candidate will have a proven track record administering with a demonstrated mindset of operational excellence change management and a focus on continuous improvement.
Responsibilities:
Manage multiple detailed project plans in the designated project management tool
Quickly identify issues and develop effective solutions
Prioritize tasks and manage time effectively to meet deadlines
Anticipate potential risks and develop strategies to mitigate them
Make informed decisions that benefit the project and the team
Ensure all aspects of the project are thoroughly planned and executed
User Management:add remove and manage users including assigning custom roles and working with IT to provision
Account Governance:set up account permissions and manage access to features on the Enterprise plan
Security Management:oversee security settings and ensure the account is protected
Billing Management:manage subscriptions and billing information
Workflow Design:develop and customize workflows to meet specific org needs
Performance Review and Analysis:receive user feedback and propose enhancements to align with evolving organizational objective and surface issues that arise to enhance system performance scalability and reliability
Requirements:
4 years of work experience
a working knowledge of or knowledge as administrator of another project management system (Asana Trello Smartsheet etc.)
Adaptability: flexibility adjusting plans as needed to accommodate changes
Communication: excellent verbal and written communication skills and strong attention to detail
Interpersonal skills: ability to effectively communicate with stakeholders and explain technical concepts in non-technical terms
Team player: contribute independently and as a team member to the formulation and execution of strategies aligned with Marketing objectives
Detail-oriented: maintain comprehensive documentation of procedures and best practices
Responsive: respond promptly to incidents perform root cause analysis and implement preventive measures to minimize the likelihood of recurrence
Proven ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success
PMP certification preferred or experience working with project management methodologies such as Lean Six Sigma or Agile
Consistent use of logical judgment when making daily decisions about assignment activities
High tolerance for ambiguity and an ability to work cooperatively and forge relationships across multiple functional organizations
Excellent analytical and critical thinking skills with the ability to analyze complex business processes identify improvement opportunities and develop practical solutions
About athenahealth
Our vision: In an industry that becomes more complex by the day we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients powered by our vision to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.
Our company culture: Our talentedemployees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge expertise backgrounds and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness accountability and support.
Our DEI commitment: Our vision of accessible high-quality and sustainable healthcare for all requires addressing the inequities that stand in the way. Thats one reason we prioritize diversity equity and inclusion in every aspect of our business from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas our partners customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborativeworkspaces some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision we recognize that not all work needs to be done within an office environmentfull-time. With consistent communication and digital collaboration tools athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons. We provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here:
Senior IC
Employment Type
Full-Time
Key Skills
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