Customer Advisor - Melbourne CBD
Customer Advisor - Melbourne CBD
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Job Description
- Branch roles in Melbourne CBD & inner suburbs
- Be supported to grow your career at NAB
- Learning is a daily part of the job
- It is essential that you can travel between city locations with minimal notice
- All roles are Monday to Friday 5 Days per week
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Your job is just one part of your life. When you bring your skills ideas energy and hunger for growth to us youll be recognised and rewarded for your contribution in return. Youll have our support to excel for our customers deliver positive change for our communities grow your career all while still having time for what matters most to you.
- We areempowered to make a positive difference infor customers and communities
- Everyone is given the opportunity to learn grow andachieve.
- Youll be supported to manage your career work and life
In this role you will
- Support our MelbourneCBD & nearbybranches by being the first point of contact for our customers
- Work with your customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless consistent and customised customer service experience every step of the way
- Assist our customers with account opening unsecured Lending and banking transactions
- Ensure all customer details are accurate and up to date
- Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple easy and secure
- Undertaking ongoing training and development to enhance your career development
What youll bring:
- A passion for delivering an amazing experience to customers and an unwavering commitment to quality with the will to go the extra mile
- An ability to work collaboratively as a team and resilience self-motivation and energy to create our signature customer experience
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
Multiple positions 32 hours per week.
All positions are 5 days per week - Monday to Fridaywithin the operating hours of9:00am-4:30pm Monday to Thursday and 9:00am-5:30pm Friday
YOU MUST BE AVAILABLE 5 DAYS PER WEEK
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process and accessibility please visit To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Unlock your potential as a Customer Advisor and thrive in a growth centric environment. Join us today to start the journey of your life-long career!
Required Experience:
Unclear Seniority
Employment Type
Advisor
