Customer Service Guide (Human Services Specialist 1)
Customer Service Guide (Human Services Specialist 1)
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$ 3429 - 4622
1 Vacancy
Job Description
Initial Posting Date:
05/27/2025Application Deadline:
06/03/2025Agency:
Department of Human ServicesSalary Range:
$3429 - $4622Position Type:
EmployeePosition Title:
Customer Service Guide (Human Services Specialist 1)Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Would you like a career that is both rewarding and provides an opportunity for career growth If you have experience providing customer service in a fast-paced environment while obtaining information for needed services then this may be the position for you!
Summary of Duties
As a Customer Service Guide you will be the first point of contact for customers entering the physical office or connecting virtually through the online applicant portal or by telephone. This position supports the day-to-day operations of the office. Responsibilities include but are not limited to:
Contribute to a welcoming environment as families interact with the department.
Greet and assist customers and colleagues through a trauma-informed lens.
Assist customers who are applying for programs such as medical cash for families (TANF) Domestic Violence services food benefits (SNAP) childcare assistance (ERDC) and long-term care services.
Obtain initial information from customers in-person by phone and via our online applicant portal to provide status updates about their case answer other inquiries and provide information on how to access community resources.
Work within a team that collaboratively rotates tasks to support the business needs of the office.
Complete a high volume of work in a fast-paced environment using various computer programs to track customer details generate system notices coordinate internal communication and document or reference procedures policies and processes.
Minimum Qualifications
Two (2) years of experience either interviewing to obtain personal or technical information or substantial people contact.This experience must have involved a high volume of paperwork (e.g. assuring information on forms is complete and accurate completing necessary documents etc.).
College-level courses may be substituted for the experience on a year-for-year basis.
Essential Attributes
We are looking for candidates with:
Experience adapting communication style to explain complex processes and/or outcomes to people with diverse communication and learning styles.
Experience with technical skills that include basic computer and search engine knowledge email communication and learning new web-based platforms.
Experience conducting work that requires attention to detail particularly with data entry and reviewing documents.
Experience working collaboratively with others as part of a diverse team who may have different work styles and personalities.
Experience handling confidential information with unwavering professionalism holding self and others to high standards of honesty and integrity.
Attention all candidates! Your resume and/or cover letter (optional not required) may be uploaded in the Resume/CV field in the online application. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Please include detailed work and education history that includes the month/year start date and month/year end date for each role/job. Additional information and/or materials cannot be accepted after the application deadline. Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range.
Working Conditions
The work schedule is 8:15 a.m. 5:15 p.m. Monday Friday on-site and in-person at the Corvallis ODHS branch office.
Contact with the public including contact with Oregonians experiencing emotional and financial stress.
Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
May require sitting at a computer or telephone for prolonged periods of the workday.
Background Checks and Requirements
If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans preference:
General Information
This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
