Sr Capacity Planning Manager, World Wide Capacity Planning
Sr Capacity Planning Manager, World Wide Capacity Planning
Posted on :
29-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help us build the place to find and buy anything online this is your chance to make history.
We are looking for an experienced professional who can diagnose and solve complex business problems by analyzing data and providing recommendations who can work closely with multiple stakeholders in different geographies and who has the ability to drive new innovations in the customer service industry to join us as at Worldwide Capacity Planning team.
The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner and obtaining organizational buy-in at senior levels. They are well-organized can manage multiple analyses/projects simultaneously and are intellectually curious. They will experience a wide range of problem solving situations strategic to real-time requiring extensive use of data collection and analysis.
The role will be designated to support the Kuiper Global Business Operations (GBO) team.
This role will work in lock-step with multiple business teams including Product Global Outsourcing Program Management and Finance leadership.
This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals based on nationality citizenship and other factors considered by applicable export control regulations.
Key job responsibilities
- Forecast contacts and plan capacity for worldwide contact center network for Amazon customer service.
- Cost and service optimization for customer service organization spread across 20 countries worldwide.
- Build short/long term operational plans for different global sites to optimize variable costs associated with staffing
- Improve performance to plan by identifying measuring and managing key metrics related to customer service
- Capture the right metrics to influence stakeholders and measure success
- Participate in global customer service initiatives and project roll outs to cater to growing business needs
- Drive Executive Communication effectively and ensuring sharing the bigger picture.
Export Control Requirement:
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
- 5 years of program or project management experience
- 3 years of supply chain forecasting manufacturing sourcing/procurement or vendor management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 4 years of supply chain forecasting manufacturing sourcing/procurement or vendor management experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103900/year in our lowest geographic market up to $181400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for an experienced professional who can diagnose and solve complex business problems by analyzing data and providing recommendations who can work closely with multiple stakeholders in different geographies and who has the ability to drive new innovations in the customer service industry to join us as at Worldwide Capacity Planning team.
The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner and obtaining organizational buy-in at senior levels. They are well-organized can manage multiple analyses/projects simultaneously and are intellectually curious. They will experience a wide range of problem solving situations strategic to real-time requiring extensive use of data collection and analysis.
The role will be designated to support the Kuiper Global Business Operations (GBO) team.
This role will work in lock-step with multiple business teams including Product Global Outsourcing Program Management and Finance leadership.
This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals based on nationality citizenship and other factors considered by applicable export control regulations.
Key job responsibilities
- Forecast contacts and plan capacity for worldwide contact center network for Amazon customer service.
- Cost and service optimization for customer service organization spread across 20 countries worldwide.
- Build short/long term operational plans for different global sites to optimize variable costs associated with staffing
- Improve performance to plan by identifying measuring and managing key metrics related to customer service
- Capture the right metrics to influence stakeholders and measure success
- Participate in global customer service initiatives and project roll outs to cater to growing business needs
- Drive Executive Communication effectively and ensuring sharing the bigger picture.
Export Control Requirement:
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
- 5 years of program or project management experience
- 3 years of supply chain forecasting manufacturing sourcing/procurement or vendor management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 4 years of supply chain forecasting manufacturing sourcing/procurement or vendor management experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103900/year in our lowest geographic market up to $181400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
