Marketplace Operations - Executive
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly organized and results-driven Marketplace Operations Manager to oversee and optimize our day-to-day marketplace activities. You will be responsible for managing operational workflows improving seller and customer experiences and driving overall performance on platforms such as Amazon Noonetc.
Key Responsibilities:
- Oversee daily operations of marketplace channels ensuring smooth order processing fulfillment and returns.
- Coordinate with internal teams (logistics customer service finance) and external partners (vendors sellers couriers) to optimize processes.
- Analyze performance metrics (sales traffic returns seller ratings) and implement improvement strategies.
- Onboard and support sellers ensuring adherence to marketplace policies and performance standards.
- Manage catalog quality including product listings content optimization and pricing accuracy.
- Monitor service levels (SLAs) and resolve operational issues in real-time.
- Collaborate with tech/product teams to improve platform functionality and user experience.
- Stay updated on marketplace trends algorithm changes and best practices.
- Develop SOPs and documentation for scalable operations.
- Ensure compliance with regulatory and marketplace requirements.
Qualifications:
- Bachelors degree in Business Operations Supply Chain or a related field (MBA preferred).
- 36 years of experience in e-commerce or marketplace operations.
- Strong analytical and problem-solving skills; proficiency in Excel and data tools.
- Experience with e-commerce platforms (e.g. Shopify Magento) and marketplace portals.
- Excellent communication and coordination skills.
- Ability to thrive in a fast-paced high-growth environment.
Preferred Skills:
- Knowledge of fulfillment operations warehousing or last-mile logistics.
- Familiarity with seller performance metrics and optimization strategies.
- Basic understanding of digital marketing and customer experience tools.
Employment Type
Full Time
